Great experience. They were very professional & courteous to me at Sterling Chevrolet. My repairs were all explained to me before the work was done. They finished the work on time. Jeff, Julie, & Walt were great people. I recommend their work & service to everyone.
This truck had all the things I thought I would ha
by Fish from West Lafayette IN
January 11, 2019
This truck came equipped with everything I thought I would have to add after purchase. Very comfortable for me at 6ft 4in and my wife at 5ft 1in.
This dealership, especially Rocky, is very responsive to Internet requests. While I did not end up buying the vehicle from them, Rocky was very helpful, even going out and taking pictures of the truck, driving it, and giving me some information on the mechanical condition of the truck. I did not end up purchasing the vehicle based primarily on the distance from home but I would recommend contacting them if you are interested in something on their lot.
Center CUE system doesn't work
by Michael D. from Fort Mill SC,
January 8, 2019
My ex-wife and I own one as well as another person I met at a gas station while pumping gas asked me if my CUE system worked. All three of us have the same problem. This model should be recalled as I understand that the mechanic at a Cadillac dealer said that is a real problem that costs $1200.00 to repair. How long will Cadillac allow this defect to go on without fixing it. I go out of my way when asked by people that I meet how I like the car. I have taken it to a local Cadillac dealer and they as well says that it is a major problem. Cadillac has an undercurrent of very unhappy car owners sharing their opinion of the problem with all interested party"s. Not good publicity.
Jason Hoffman was awesome! I just purchased a car here and it was a great experience. No pressure and they made a deal with me without seeing my trade in. Also they were very understanding when I couldn't pick up the car when I was supposed to due to a family emergency. When I did go back to pick up my new car everything went smoothly and they gave me the exact amount quoted for my trade in. Can't get any more trustworthy than that! I would surely recommend Sterling Chevrolet to my family and friends. Thank-you Jason! I love my new car!!! It sure was worth the 70 mile drive!
Very nice mini van
by Momof4boys from Detroit, michigan
November 19, 2018
This car met all our needs. Pleasantly surprised at comfort and ride of this van. Would recommend this to anyone wanting a nice roomy minivan.
Jason Hoffman was very nice and accommodating to show me different cars. Once I picked a vehicle he got busy working on details. We talked about financing and he was very polite and friendly the whole time. He worked very hard to get the sale accomplished.
by Unhappy Oscar from Falfurrias,Tx
September 12, 2018
Recall after recall. No good. I totally unhappy with this car. I would not recommend to any of My friends or family members. Buy Chevy or Ford.
We just purchased a car here and it was a very enjoyable experience. They did not pressure us or tell us we have to make a decision right this minute. They have very good prices and vehicles. I have never seen so many nice vehicles that it was hard for us to make up our mind. We will definitely go back for our next vehicle.
Worst costumer support
by Dctt101 from Plain City, Ohio
January 8, 2019
This is a nice truck except for a few problems 1. The paint is cheap and scratches fairly easily for the price of the truck. 2. No rear heat or a/c in crew cab 3. The worst costumer service ever. (Let me explain) I took my truck to two different dealerships for the same problem multiple times for the drivers assist warning. They replaced the sensors under the seat at least twice and now saying they need to be replaced again @ $658. I keep asking why the problem is always intermittent with no answer. I suggested they check for a short, but was looked at like I was stupid I am over my warranty by a little over 600 miles and GM says they won't help me. You be the judges
This car was not what I was looking for but it was about $5k less than the accord I had been saving for. I bought it with 5000 miles and today it has 182,000 miles. The only extras besides basic maintenance has been a hub assembly and starter. Not bad for its age! It has carried two kids and all their stuff from car seats to getting their first drivers license. The 4 cyl engine isn’t fast but it will get you where you need to go. I’ve averaged 23mpg over its life.
From start to finish the purchase of my new truck was pressure free. Tom Thayer And the rest of the staff made this purchase smooth..Tom was very informative on some programs that I had not thought about in the past as far as leasing. With the help of his knowledge of the different programs it help me make a confident decision. A special thanks to the management team they helped make the purchase experience that much more enjoyable...
Lousy Transmission & Sound System
by Hambone from Chicago, IL
January 10, 2019
Have had this vehicle into the dealership multiple times with one clutch replacement. Still have issues due to the lousy transmission design. Now experiencing a loud crackling noise from the sound system where it is now unusable.
We have bought 3 cars from Chris.He is very trustworthy and straits forward with us.He has not steered us wrong.We are always happy when we got to see Chris.We have never had any problems with the cars we have bought from him.We know when its time he will be selling our next vehicle.😊
This car drives great. Really like the all wheel d
by Dterry from Danville ky
January 12, 2019
Vehicle is everything we were looking for in SUV type vehicle. Perfect size for traveling and comfortable . This is the 4th Bmw we have owned and first time buying from this dealership.
Pete is an exceptional salesman. We told him what we were looking for and he provided many options for us choose from. He checked the local lot for options and reviewed the Kunes system of vehicles to provide us a wider selection of vehicles. He continually made sure that we understood our options and that we were very happy with our selection of a 2018 Ford Escape! Pete was sensitive to our vehicle needs. He listened and provided us with plenty of options to choose from.
Great Diesel Truck
by OzzyLMM from San Clemente, CA
September 23, 2018
Very comfortable interior for a HD truck. I have almost 200,000 miles on it (all original) and have never had to do anything more than regular maintenance. Fuel economy is surprisingly high (17/22) and it tows like a dream. The interior plastic panels on the dash are the biggest headache and have cracked. The Duramax is a highly reliable and powerful power plant.
I found the car I was interested in online & was able to communicate easily with the Kunes sales person through email. I didn't get any suprises in person & it was exactly as seen online. Easy to work with and a nice day in the country for us...so it was worth the drive.
Comfy but not mechanically reliable
by William from Germantown MD
January 1, 2019
I bought this car used at 60k miles. Its comfy, but I have had three major mechanical issues with it. Each issue costing me about $2,000.
In general, I hate buying/replacing cars. I have to say that the experience with Gary and the Vaessen Brothers dealership was the best experience we ever had. We drove all the way from St. Louis and it was worth every mile. Great price, great trade in value, had all the paperwork ready to go before we arrived, no wait, very courteous, honest and genuine people. We will be back.
by Traverse Lover from Bainbridge, GA
January 12, 2019
I love my Traverse. It is dependable, and is comfortable. It is roomy inside and has plenty of room for storage in the back. I would buy another one if I could.
Excellent people to deal with . They make you feel at home . Not pushy .
I will go back for my next truck .
Lots of compliments
by Wayne from Webster
December 22, 2018
Had a good experience at Lux Auto and Billy Mish as the salesman Having a good amount of knowledge on every vehicle we looked at. No pressure, friendly, courteous, and did whatever it took to please the customer. I got a little more truck than what I needed but the deal was in my price range and I really liked what I saw and the few extras that made the sale final. I'm enjoying it alot and will deal with him in the future. Thanks Bill and good luck.
It was a solid - well made vehicle. I enjoyed driving this on long trips. I felt save and a good vision of traffic - ahead.
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