Used 2021 Subaru Crosstrek for sale near Monrovia, CA

Professional and superb customer service. Was dealing with a check engine light. They go out the way to make sure customer is taken care off.

After two years, all I can say is, well done. The car has been solid. I only have 18K miles, but no complaints. It is a bit narrow, and can be a little "economical" in appearance, but not a single complaint. It is a low end car, but the ride and comfort, overall is very good. Gas mileage is always subjective, but I average 32+ MPG overall, and it is at least as good as the Camry I got out of. It has taken me through places I probably should have not ventured. It didn't complain or give me any drama, hardly missing a beat the whole way,,,, with factory AS touring tires. The AWD seems top notch. People complain about the windshield being fragile, but so far so good. They complain about engine performance too, but I have never felt like I was going to be run over or that the engine was underpowered. If you want a "Fast" car, look elsewhere. It does what it does well.

I bought a 2004 Pilot a month ago here. My salesman, Tim, knew exactly which loan to submit me for because I had no job and bad credit but a big down payment. He had me financed with no problem in minutes. A few days before I went to Carmax Burbank for a different car but with the same down payment and the saleswoman there did not do the same thing. The car was purchased in 2 hours and I was driving home. I bought the warranty tey offer which is a great bumper to bumper extended through their company. They have a 5 day return policy. I opted to return my car on day 4 to pay for the warranty in cash so as not to finance it at the very high interest rate I bought the car at. The return was also easy and everything was done in less than an hour. A month later now, I have found a few things wrong with this 2004 that seemed to have slipped past their extensive reconditioning program. I took it in with odd complaints a dealer would normally say they couldn't duplicate. They addressed them all and even gave me a loaner SUV for my babies to fit in while I waited the few days for the parts to arrive. GREAT STORE! Great customer service! And there's a play room for the kids! *Avoid the coffee!! It is terrible!!!

very good on gas and the seats are very comfortable and luv the safety features and like how i can connect my iPhone and use the star link. also enjoy the heated seats are a plus

The people who worked at the desk were very kind and polite. They took the time to explain everything that was done. But whoever worked on my car did not reset the alert that says my car needs service. So every time I start my Subaru it states i need immediate service. I have also been waiting on a sensor part for my Forrester since December 2022. I have not heard anything yet and have reminded them about the part twice already.

Absolutely LOVE it!! Great Mileage, Looks Great... nice ride.... Best Car I've ever bought! My first Subaru and most likely the last car I will ever purchase!

Andrew was very good and helpful. Made the whole transaction easier and fast. Completely explained everything.

I’ve owned my 2021 Subaru Crosstrek touring 2.0L 6 speed manual for just over 2 years now. It’s been a great vehicle. Very reliable. Could be a bit better on fuel but I’ve heard the CVT does get better fuel economy. I’d recommend this vehicle for sure. No regrets buying my Crosstrek.

We managed to come to an agreement and purchased the car we wanted. There was not much negotiation, but the car was well priced to begin with. We agreed to pay $500 additional in order to drive the car away and have our mechanic inspect it. We got a week to report any issues and could return the car for a full refund if not satisfied by any necessary repairs. Ultimately the car checked out and the only problem was a piece of windshield trim that flew off on the way home. We negotiated a $200 refund and got the repair done by our mechanic so we didn’t have to drive the car back to the dealer. So far, so good.

I bought this car because I live in the mountains and needed a car with the most clearance for driving in snowy conditions. It's easy and comfortable to drive. I love the interactive cruise control and Eyesight. I love the styling and color. This is my first Subaru, and will never buy anything but a Subaru again. The service department at the dealership is awesome.

In 2008, my folks bought a new Chrysler Pacifica Limited. The car sales man was great. He knew all about the car and showed us everything about it. The dealership it's self is beautiful and super clean. They also have AWESOME cars inside in which you can sit and mess around in. The overall rating is a 4 BECAUSE, it is so hard to get a hold of these guys to take the car in. We've called 4 or 5 times to only leave messages that have never been responded to, so we are planning on just going there whether they want us to or not!

I?ve been receiving emails regarding the cars, (MBZ S550 n Audi A8), that I?m currently interested in They have been updating me regarding the vehicle.

gracias eddie nos aprobaron por otro carro gracias a el i a david thank you

I had a great experience at California Motors Direct. Eddie was incredibly helpful and made the whole process smooth and stress-free. I had my toddler son with me, and the team went above and beyond to make sure we were both comfortable during our visit. They were professional, patient, and very accommodating. I truly appreciated the excellent customer service and would definitely recommend California Motors Direct to anyone looking for a positive car-buying experience.

I always work with Yadira Cedillo when I bring my car in, and she is truly wonderful. She’s incredibly kind, patient, and always explains everything clearly. She never makes me feel rushed or pressured and I really appreciate how she goes out of her way to help. She’s the reason I come back to this dealership. Highly recommend her!

Our salesmen, Miguel and Oscar were very helpful as we went thru this car-buying process, Miguel even helped me set up my bluetooth before I left for home .......... I would recommend Car Max- this is our 2nd vehicle purchase at this location.

So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.

Service was quite fast when I brought my car in for something I thought would take a few hours. They had it done in about 1 hour and I was quite pleased.

Anthony sold me the 2020 Mazda 6. Super nice and very informative and fast too.

I recently purchased a pre-owned vehicle from Kar Genie. The vehicle price, mileage, condition and features were as advertised online. In the interest of Full Disclosure a sticker was prominently displayed on the windshield with a clear notice, the vehicle was being offered for sale in "AS-IS" condition. The vehicle could be returned, for any reason,within 48 hours with a re-stocking fee. I was given an opportunity to have my mechanic inspect the vehicle before taking delivery. I did choose to have an independent pre-sale inspection even though I had already accepted the sales contract and made a cash deposit before the inspection was done.  This inspection, which gave me a sense of confidence in making the purchase, was well worth the cost. I was satisfied with the terms and conditions so I proceeded with the transaction. The staff was professional and willing to address all of my questions and concerns. The sales staff did a great job of explaining the paperwork. I appreciated the courtesy that each staff member showed me before, during and after the transaction was completed. Having done my homework I had some advance knowledge of the vehicle that I wanted to purchase. That knowledge made it easier for me to work with the Kar Genie sales staff to get the vehicle I wanted. Due to Kar Genies' commitment to customer satisfaction and based on my resent experience with Kar Genie I would use Kar Genie again in the future.

Randy at STG auto was amazing and professional. He was able to work with me to get the rate I want and super satisfied. Highly recommended!

Vehicle was exactly as advertised, no pressure sale. Zach Harper took great care of us and addressed our questions effectively. They offered all the extras in an easy to understand format explaining the pros and cons then let us make the decisions that worked best for us. 10/10

A lot of the negative reviews on this place are a bit silly. In my experience from this past weekend, if you listen to the salesperson who you are assigned, bring all the documents requested, make appointments, and come fully prepared, you will have an excellent experience just as I did. I placed a 7-day hold on the exact car I wanted, and made an appointment to come test drive it and apply for financing a few days later. I spoke with my salesperson, Jerry Neyland, a few times on the phone before coming in, and he always had the answers I needed. He advised me on what documentation to bring with me, and when I arrived for my test drive appointment Jerry has the car ready for me. We took a quick test drive, I fell in love with the car, and we started the financing application. Since I brought everything we'd need, it was a BREEZE! In total, I was maybe at CarMax for 2 hours maximum. I had been stressing over it all week, only to find out it was all so, so simple. Jerry's customer service is second to none--he was friendly, quick, and understanding. He kept me informed every step of the way, and not once did I feel he was putting pressure on me or trying to "sell" me on anything. CarMax Buena Park gets 5 out of 5 stars for me, and Jerry Neyland gets 6 out of 5 stars! Overall an excellent experience in every regard.

I do all my service here. They are friendly, knowledgeable, and helpful with coupon savings, too.