I had a great experience doing my car shopping at Grossinger. The staff was extremely courteous and respectful and I was really treated well. My salesman was Abdul and he is a great asset to the dealership. He has great customer service skills and I thoroughly enjoyed buying car through him. He was very professional and also kept me smiling and entertained during my entire visit. We had a long negotiation process but I was never insulted or mistreated for giving any kind of offers. The manager and finance team including valet team was excellent. This is the first dealership I have been to where I left happy and smiling. Yes I bought a car from them and also traded in my old car. I got a good deal. Will highly recommend to my family and friends.
My sales guys "Ben" is friendly and knowing what you looking for, if it not on property he will search for the one you choose and will working on the best prices. Also will walk you though the features on my car, showing what it can do. And follow up how you doing after the purchase. Whenever I have questions Ben trying to help out either by phone or stop by the dealer.
We visited a few dealerships and are glad we landed at Northbrook. Larry in sales listened to what we needed, answered questions and gave us good options. Manny and Anthony were very helpful in processing the sale. We were not familiar with all the new safety and communication features and they took their time in explaining these to us. We feel that if we continue to have questions we will get excellent customer service there. And best of all are very happy with our new Toyota!
We went to Northbrook Toyota to look at Rav4 options. We met with Larry and he could not have been nicer! He made the whole process easy to understand. We have been going to Northbrook for years and will continue to do so, Thanks Larry!
Highly recommending this dealership and Julianna as a sales personulianna was very knowledgeable sales person. She was not pushy and eager to help! My car was a special order because of the manual transmition. She was very helfull and understanding! Highly recommending this dealership in this Julianna is a sales person
Daniel was my service Advisor this time. Informed me on all that was included in my 10,000 mile Toyota Care Service Package and what I would receive. Work was completed in a timely manner As I was sitting in the waiting room, my Salesman - Adrian Gjergji came by and ask if I needed anything such as water, coffee and how was my Toyota RAV4 was performing, etc... Another Satisfied Customer - Thank You ! JIM
Alex Dubinsky is a delight to work with for purchasing a vehicle. No pressure in the process and very helpful in choosing the right car for your needs. He is very knowledgeable about the different model and trim available. It was actually a fun experience.
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