I want to thank Hector for his knowledge and friendliness in my buying experience. He took the time to go thru everything and also took the time to call back after the sale. I would recommend Hector to anyone that is looking for a new car
Will Cascanett took a lot of the stress out of the buying experience. Very patient and responsive to questions. Quick turn-around from purchase through financing to driving off the lot. I would definitely recommend this dealership.
My salesman Ray was very friendly and knowledgeable. He was able to show me the features of several different cars I was interested in which helped me make the right purchase for my needs. The other staff was also friendly from the sales manager to the finance person. Great experience.
One of my companies service vans became unusable in the Albany area.
After searching the internet for used vehicles in our required condition and price range, I found one right here in Ithaca that led me to a deal with Tom Pritchard. After discussing our situation, I told Tom I was looking for a win/win deal. After a short congenial negotiation, we came to a deal that worked for both of us. When Tom was attaching the new plates, I discovered a crack in the windshield that wasn't there on my previous visit, apparently due to a chip that cracked from the cold weather. We postponed the delivery until after the weekend and he had Choice Auto Glass there early Monday to have it quickly replaced without question. He wanted the vehicle right before it left the dealership.
I was pleased with the deal, Tom and the whole Prichard Team. They followed up a few weeks later to ensure I was happy. I would recommend their "Old Time" way of making a deal to anyone looking for a good used vehicle. No pressure, easy to work with.
Top 5 did all the work after we picked out car -- the loan, registration, joining the credit union, the works. Made our first auto loan process fairly painless. Nice car with reasonable warranty. Would go there again.
Always greeted as a friend and customer - Mike Saxe listened to what I was interested in and suggested another vehicle for my son. Ron Bush handled the actual sale and delivery of both vehicles and did a great job as well.
Bought a 2017 Chevy Cruze from Colby Newlen at Maguire Chevy & Cadillac. They didn't have the pre-owned car I wanted but were confident they could find one for me. A few days later I drove home in my Cruze and in the color I wanted. Didn't know a dealership would do that! Colby and his manager couldn't have made it any easier!!!
Couldn't make a deal. Couldn't get down to my monthly payment I would be comfortable with, I mostly blame the high price of vehicles and my crappy credit score, but the salespeople could have done better, seemed to want to push an extended warranty on a 2018 vehicle with 12,000 miles on it, and never quoted me a payment figure without it. Communication could have been better, they didn't get back to me for 5 days to let me know what was going on, when he finally did he quoted the same figure he gave me when I was up there (from 2 hours away I might add). Finance manager was supposed to be working on a better figure, but I never heard from him. Too bad we couldn't do anything, I liked the place for the most part .
Best buying experience I ever had of any NY state Ram dealers. It was a pleasure doing business with Billy Long and ED Kish. I am completely satisfied, and will definately be back next time I need a vechicle
I really couldn’t be happier with my experience here. I came in to finance the remaining balance for my Kia after a lease and was helped by David. I have had horrible experiences at pushy dealers in the past, and he was so helpful and polite. I felt so incredibly respected the entire time and didn’t feel that I was being taken advantage of during a tricky process. He kept me updated and was kind to me throughout the process...gave me the bottom line and explained everything in a language I can understand. I appreciate his professionalism, and willingness to help out.
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