Unsolicited shout out:Dutch Miller & Nathan Graves
by Martin Laubach from Huntington, WV
September 20, 2018
I just did something that I swore I would never do again, which was to buy a new car. What finally sold me on a 2019 Sorrento with a V6 and AWD is the 20 year and 200k mile warranty and the 5 year zero percent financing. i want to give an unsolicited shout out to Kia and Dutch Miller Kia in general, and to Nathan Graves and the sales manager in particular for working with me to get all of my needs met. I acknowledge that I am not the easiest customer, especially when I am doing something I never would otherwise, but they went the extra mile to work with me. They knew I like to travel and wanted something to pull at most a 5000 lbs travel trailer, and the 20 years and 200k warranty should keep me mobile well into retirement. Thank you guys!
DJ was the first and last person I dealt with at Glocker. He was the first to welcome me the first time I pulled in to look at a car. He was very friendly, and concerned about what I was looking for. He answered all of my questions without frustration and got me the car I wanted. I would recommend him to my friends and family.
The overall experience was pleasant. We were scheduled within a reasonable amount of time for our 55,000 mile maintenance. Our appointment was on time and our vehicle was ready to go within a very reasonable time, even before we thought it would be. The staff is very courteous and friendly. Gary Walker is very knowledgeable and helpful and we appreciate him.
Gary always does such a great job explaining what the problem is with the car and the maintenance required and cost; and once completed, explaining what what maintenance was done on the car as well as future maintenance that might be required.
It's a great little dealership. I was looking to trade my Jeep Commander in on something fuel efficient. I chose the Mirage as my commuter car. They have been great from the buying process, to the maintenance work. You hardly see a dealership honor warranties without trying to nickel and dime you. Will always buy from them as long as they're open.
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