A PERSONAL APPROACH WINS
November 7, 2018
I was driving 240Z since 1973. Love affair on first sight, a relationship I cherished. Recently it all ended; destroyed. I needed a car. I could not, unreasonable as the feeling was, see myself driving anything but....Automatic? "Ew"! I read in AAA magazine about Honda Civic Coupe, decided to give it a try and called Flagstaff Findlay Honda. Shelby Eaton, sales, responded, e-mailing one existing option. Understanding that the used model is hard to find, I was chewing on it for days, being in an iffy state of mind; procrastinating. Moreover, still burdened by the loss of the Z, not in mood for shopping, always prejudiced against lawyers and salespeople, I knew I was a difficult customer. To counteract my shortcomings I asked my friend and his wife (the retired car shop owners) to join me when I finally made the appointment with Mr. Eaton. Shelby, an easy going, knowledgeable young fellow, set a relaxed tone at the onset, generous with his time; not full of himself and Flagstaff Findlay Honda's exceptionalism; a fine combination of nonchalance and business. Midway thru' our conversation he suggested that we meet the Sales Manager; Mr. Randy Waites, a man of serious demeanor at the beginning, very concise in his presentation and his suggestions, displayed, as we proceeded, a talent of listening to my unspoken hesitations and disagreements, as we continued into detailed points. I was glad my friends came along. When noticing my tension, they connected with Randy through humor and with easiness, which Randy, with his sagacity, picked-up like a pro. All the barriers in me, the prejudice, the bag I brought with me, were thus neutralised. From there on, business, sprinkled with humor and goodwill, was fluid. The car was brought from Nevada at Findlay's expense,the next day. All three of us returned, test-drove, etc. paid, said our goodbyes ,and drove away in my automatic ("ew"!}. In closing. I lost my Z, yes. But also some of the prejudice I came burdened with, thanks to the two professionals, I had pleasure to deal with at Flagstaff Findlay Honda. .