Had my 328xi in for service just the other day and I just wanted to say that my experience could not have been any better! Special thanks to Adam O. & Tom A.- Service Manager. I will continue to keep my current and future business always with Towne!
I took my car in to Basil to get it inspected. The people were friendly, the service was quick, & the waiting area was comfortable with a phone charging area & 2 computers. And my 6 yr old loved the complimentary fruit!
The service department is always helpful and the people are always pleasant. The service is professionally done. The waiting area is clean and offers free wifi and computers for your use in an separate room.
Excellent experience with every aspect of buying my new RAV4 at Fuccillio Toyota in Grand Island. The entire team (James, Jay, AI, etc.) took such great care of me.
They sat down and took the time to listen to what I was looking for and how much I wanted to pay and made it happen. I had already been to a couple of other dealers and can tell you that the personal attention they give separates them from the rest.
This car is loaded with so many navigation features that it's a bit overwhelming! But they sat in the car with me and spent as much time as I needed to get it set up and walked through it all.
I was a 20+ year loyal West Herr customer and did not receive the type of treatment I would expect, but the team at Fuccillio Toyota in Grand Island went above and beyond!
The best salesmen and service crew. They all really took the time to listened to what I wanted. Lamar was excellent and was never a pushy salesmen. He followed up with me even when I didn't buy a car on the first appointment. They went above and beyond what any dealership has ever done. Truly genuine people there and freest customer service.
I found my car through another dealership and it was it was at Fucillos Toyota in Grand Island, 5 hours away. I made the decision to leave early next morning to go see it.The dealership was closed so could not let them know the night before I was on my way.I called as soon as they were open and Bob Defazio was on the phone with me. He did inform me the car was in stock, but not on property, and was doing everything in his power to get it back for me to see. To make a very long story short. MY car was back on the lot and I knew it was going to be MINE. Bob was very professional and caring knowing I was stressed and tired. He went above and beyond in customer care and service! He checked in with me the next day to make sure I made it home ok. He even bought me cookies from a bakery to make sure I had snacks for my ride home. Was also given a 50.00 gift certificate to a restaurant in my home town. I highly recommend Fuccillo Toyota in Grand Island and Bob Defazio!! I have had my Venza little over a week and I love this beauty!! Was so worth the long trip to get it!! Thank you Bob and team Fuccillo Toyota, Grand Island!!
My salesperson Leslie is great. He takes great care of me :)
Service manager was very friendly on phone and helpful
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