I would give them all a 5, but everything and everyone has room to improve. Overall, they have GREAT customer service and made my buying experience an easy one. I am a loan officer and I am very picky/ skeptical about purchasing new/ used auto's, but they stuck to their word the whole time! They even met me at the dealership on a Sunday to accommodate my schedule! Thanks, Tripp, Marty and Cleveland and the rest of the crew!
Easiest car buying experience yet. They drove my truck to Houston, and it was just as beautiful in person, and drove my trade back to their location. The pictures are spot on. I was worried that buying a truck without driving it may be an issue but was assured that there was no obligation until it got here and O approved. Great experience.
This was our first Toyota to purchase. The Hylander comes highly recommended by Consumer Reports and many others. We know Ben personally, but he was very professional and helpful during our decision process without being overbearing. Kodey also was very helpful during the financing part. We are very happy with our purchase.
I dropped my vehicle off for oil change, rotate and balance. I verbalize my request to Larry and female staff member who checked over my vehicle. I specifically requested for a mat to be used to avoid oil stains on my carpet and to be careful when balancing because I previously had rims damaged. Larry obliged. A balance was not conducted on my vehicle per my request. I was allowed a coupon discount. Now I will have to reschedule a balance for my vehicle and be inconvieniced.
I went in not knowing what the problem was with my vehicle they were fast, friendly, & had my vehicle back to me by the end of the day. Larry stayed in communication with me throughout the entire process - let me know what needed to be done, asked if I wanted to proceed, & sent me pictures of the issues they discovered. Very professional - I was very impressed. They just gained a regular customer!
I've taken my car in twice for a rattle which they heard the first time and told me to bring it back. The second time, they just acted like they couldn't hear it and nothing could be done. When I called the service manager, Jeremy, he explained in detail what they tried and we discussed other options. I told him, the people at the desk need to communicate better and he listened to my feedback. I'll try a third time and let you know!
Chuck in service has always taken excellent care of the service needs for my Tundra. He listens attentively, keeps me up to date on progress/time estimates, goes over the work performed without rush, and schedules my future appointments based on the mileage that I drive. Very accommodating, professional, and personable. I enjoy and trust having Chuck as my go-to person.
I submitted an app online looking for a car for my teenage daughter and this will be her very first car. Was contacted by Jeff in sales, he covered everything thing I had written and immediately starting helping me. No hassle, everything went smoothly and I met Danny the finance manager and he was AWSOME just like Jeff. They both listened to my needs and I purchased a 2019 Honda Fit and when I signed all the paperwork Lenny the finance manager was also easy to deal with and went over everything with me making sure he answered all my questions. This dealership is the best I have ever dealt with and my only complaint is that I waited so long to go see them. Thank you Tower Honda of Longview.
My wife & I recently purchase a Honda Pilot touring edition from Tower Honda. We always try to buy local and Tower did not disappoint. We took the offer we received from Tower Honda and shopped around to a few other Honda dealers and all 3 told us what a great deal Tower Honda was giving us!! That's not something you hear very often from competitive dealerships.
I would HIGHLY recommend our salesman Jeff Smith. Very friendly and knowledgeable about the cars and very responsive. We also worked with the GM Danny and the finance manager Brian. All 3 were very professional and friendly. I would definitely recommend Tower Honda to friends and family.
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