My home and new Durango where flooded during hurricane Florence. They found the same Durango in Virginia, fetched it for me, and we had all the papers signed in less than 2 days! Awesome customer service. Couldn’t be more pleased with their staff. Special thanks to Raven and Joe!
I would like to thank Larry and the whole service department team for the repair on my 2018 Jeep Cherokee. I know i was aggrevating at times, but through it all they went above and beyond to fix the issue. So thank you Larry for your help and understanding! We have purchased 2 vehicles from Toler, and we will continue to do business with you. Thanks again.
Operating with only half power and a skeleton crew. I called without an appointment for a water pump remove and replace, the service manager took me in and gave me a loaner car thinking it would possibly take a day or two. They called back at 1000 and said it’s ready. I was amazed! That quick! These guys were Great for a department in the middle of a hurry recovery!!
We stopped by this dealer just to look at and test drive the new 18 Camry XSE. Well, Toyota has made some drastic improvements over the 17 model that we liked very much so we sat down with Alex and Eddie and the deal was fantastic so we drove it home! Thank you Eddie and Alex.
I had Scott Norris as my salesperson.He was very knowledgeable and quick with all the paperwork.It was a pleasure to deal with them and he found me a Great car. I was in and out in about one hour...great job. I would recommend them highly. PS Free maintenance plus oil changes for as long as you own the car its a win win.
I purchased a vehicle in Feb 17 and it got totaled in April. I moved to California in that time so instead of trying to deal with strangers I decided to got with Toyota of New Bern again and they did a fantastic job with organizing shipping and streamlining the process. Scott in sales and Shawn and Billy went above and beyond my expectations.
Brought my Ford with Toyota of New Bern. The financial department work great to get me in the car I wanted. Mr. Odom in sales and Mrs. Stacie in online financial we're friendly and took care of my questions and needs promptly. I was impressed and very pleased with the customer service and whole part of buying my car from them! Please ask for Mr. Odom if you ever visit!
Toyota of new bern is the only dealership we will use, they go above and beyond. We bought a jeep for my sons 18th birthday and wanted to surprise him, we signed papers on Thursday and they delivered the jeep to us on sat. And was here in plenty of time. My son was very excited and that puts a lasting impression on us. A special Thanks to Billy Mcdonald, Paul Mcdonald, Shawn in finance and Billy the manager. Also Brent Marion for standing outside entertaining us. Such a great crew this is the second vehicle we have bought from them and we will be a forever customer.
The Williams family.
I recently purchased a Toyota Prius V three from Toyota of New Bern and it was the best purchasing experience I have ever encountered. Lynn Flannigan was my sales person and she was absolutely wonderful! The whole process was very easy and quick. They knew what I wanted before I went and there was no haggling during the process. I will definitely refer this dealership and Lynn to everyone I know.
Shawn Becton and Chris Blanchard are very helpfull and understanding and mindful of the situation we have bought like 11 cars from them made the mistake of purchasing one car somewhere else never again thanks guys you go above and beyond!
I'm a first time car buyer, senior and have never purchased a car on my own. Mike Pecha was kind and made the dreaded chore of buying a car pleasure. He asked ME what I needed plus my price range and he "nailed it" all in one day. I needed a car immediately and he made that happen. Your dealership is fortunate to have him to represent your automobiles. Thank you.
I have never, and I mean never enjoyed the process of buying a car. BUT, Mike Pecha made the experience enjoyable. Not only was he knowledgeable about the car and explained everything to me a couple of times, Mike was friendly and personable.
I love the car and the attention to making sure I was happy when I left. Mike has been in touch with me several times, just making sure I didn't have questions. I know I can call, text or email Mike and he will respond within minutes.
Trent is lucky to have Mike Pecha and I am so glad he was there to serve me. I have told all my friends and I will be a loyal customer.
I was looking to make my first ever vehicle purchase and happened to browse the lot of Trent Cadillac. The salesman, Mike Pecha, was there for me from start to finish. He was friendly, approachable, knowledgeable, great communicator, and very trusting to work with. He made the process very smooth. He was very easy to talk to and was available and reachable by phone or text at any time. He answered all my questions and put me at ease. The vehicle I purchased was a fantastic deal and I never thought I could have got it on my budget. I’m hoping to enjoy this vehicle for years to come. Also, my mom bought a Cadillac from Trent previously and was satisfied which encouraged me to consider browsing their inventory. I’m glad I did because I do not think I could have gotten as good a deal anywhere else and to have had such good customer service. I highly recommend Mike Pecha if you are interested in buying a car. Please see Mike. He will treat you with great respect. For my first car purchase I think I came out great and I know it’s because of how good Mike treated me during the entire process. If I had to buy another vehicle you can bet I would go see Mike first.
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