I had a great experience buying a "new to me" car from Tim at Auto Sense. He made the process easy and fun! He was very responsive to my questions by phone and email. He even held the car for me, with a small down payment, while I waited for my loan check to arrive. He corrected a couple of minor issues that I found with the car quickly and without any complaint.
If I had to nitpick, I would say the only thing that I was disappointed with was that when I asked about open recalls on the vehicle that history was not provided to me - but Tim did tell me how to get that information and I was able to find out after the purchase that the recalls had all been taken care of.
Overall, it was a great experience and they earned a loyal customer!
Friendly, customer oriented people, salesman Ryan Billo very helpful, patient, knowledgeable, just very good at what he does! We have purchased vehicles from Len Dudas before and we always come back.
Mike Peterson from business office also very good to work with.
Will shop here again some day.
They were very helpful and informative about my jeep and when they couldn't get the jeep done right away they gave me a liner to use until they were able to get mine done. I will go back to them when I need service done on my vehicle.
It was a great experience and Tom Heidenfelder was the best
by Donna 701 from DealerRater.com
November 19, 2018
We couldn't have had a better experience in purchasing our vehicle. Being elderly, he gave us the time and patience we needed to make this big decision. He explained everything and went over it to be sure we understood all about the car and financing options. We will certainly recommend him and this dealership to others. We came in to look at used vehicles and with his recommendations ended up buying new---love it.
I am so impressed by true professionalism at this service center. I have trust in their suggestions. From the scheduling of my serivce to discussion about repairs, these huys clearly know how to get the job done!
I had a great experience again at Scaffidi Motors. Tom Heidenfelder is a great, no nonsense, straight forward salesman. He worked hard and listened to my wife and I to find out what we needed and what range we could stay in. There was no pressure, which I really appreciate. This is the second vehicle that I have purchased from Tom, and I will continue to purchase vehicles from Scaffidi based on our positive experience with him.
My daughters Sentra broke down on her trip back to school. I left the car on Sunday night via the service drop box. The service department jumped on my issue first thing on Monday morning. They understood both my urgency and need. They provided me with a choice between their ability to repair the car and a lower cost option that they thought might be a better option. Even after choosing the lower cost option they handled the logistics required to get my car to the lower cost option and returned it to their location so I didn’t have to deal with a third party. I was extremely pleased with the work completed. I was more pleased with how the service department gave me options and then followed through and communicated through the entire process. They could have simply fixed my issue at a substantially higher cost and I would have had little I could have done about it. Instead, they provided an option that was “better for the customer”. That is truly “best in class” customer service. Thank you! I hope your local market understands the value of doing business with a company like Van Horn Nissan!!!!
Our salesmen Snoop was fantastic with helping us buy our 2015 Ford Edge. We would highly recommend him and Rapids Ford to anyone looking to purchase a new or used vehicle.
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