They were very helpful and informative about my jeep and when they couldn't get the jeep done right away they gave me a liner to use until they were able to get mine done. I will go back to them when I need service done on my vehicle.
My daughters Sentra broke down on her trip back to school. I left the car on Sunday night via the service drop box. The service department jumped on my issue first thing on Monday morning. They understood both my urgency and need. They provided me with a choice between their ability to repair the car and a lower cost option that they thought might be a better option. Even after choosing the lower cost option they handled the logistics required to get my car to the lower cost option and returned it to their location so I didn’t have to deal with a third party. I was extremely pleased with the work completed. I was more pleased with how the service department gave me options and then followed through and communicated through the entire process. They could have simply fixed my issue at a substantially higher cost and I would have had little I could have done about it. Instead, they provided an option that was “better for the customer”. That is truly “best in class” customer service. Thank you! I hope your local market understands the value of doing business with a company like Van Horn Nissan!!!!
I am so impressed by true professionalism at this service center. I have trust in their suggestions. From the scheduling of my serivce to discussion about repairs, these huys clearly know how to get the job done!
We purchased a 2008 Subaru from Greenville Auto. The whole experience was straightforward, transparent and hassle free. Trevor was excellent to work with. His follow-up was prompt and complete and he was fully transparent and very easy to work with. The inventory is limited but if you find a car that meets your needs, I would not hesitate to recommend Greenville Auto and RV.
I purchased a 2015 Kia Sorento from Greenville Auto and RV. Trevor was pleasant and answered all my questions. The Sorento had defective aftermarket trailer wiring, but Trevor reimbursed me for the repair. They stand behind their product!
We have been customers > 20 years and always service dependable, prompt repairs, willingness to provide a car when ours repair being done. Staff will drop everything to attend to us!! We have bought 8+ used cars for family members, with quality long term satisfaction!!
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