Honda Pilot - great car, not so great service
December 3, 2018
We recently spotted a Honda Pilot on their lot and investigated the car to see it would be a good fit for our family. After a test-drive, we noticed the gas light come on and the turn signal was out. Immediately Tom fixed the tail light, and though they offered to put gas in it, that never happened.
We had it inspected at our regular Auto shop and they noticed that the timing belt had never been done and the car was over 112k. We negotiated to take half of what it would cost to have the timing belt done off the price, and when it came time to signing the papers, we still walked away with an empty tank. When I asked about it, I just got a "well, we did take the price down for the timing belt.." It would have been better if he as simply said, "hey, sorry I forgot about that, let me send you out with a gas card." or, "it was at your shop being looked at most of the day so that got missed, but don't worry, I'll go fill it up for you now before you go." His response seemed more upset that we were asking for something big, but really I was just hoping he would keep his word on putting gas in the car.