Very good customer service, I have been using Prime Toyota to service my vehicles for 10 years, Rob is the best! Thank you Rob and April for the good customer service
Best car I ever traded in.
by Horsegirl3 from Grand Junction/Mesa Colorado.
January 12, 2019
This car was perfect for me! It got insane fuel mileage (TDI SE with manual transmission). It could be a grandma car or a fun sporty I wanna race car. My husband wanted me to get a vehicle that could tow our boat and get through snow better. So off it went. Might be my dumbest trade in ever.
My husband drove volvos for years and sold his last one a few months ago. we purchased a different car and right from the start had problems - it was NOT a volvo and the dealership was NOT helpful and ultimately I suggested we trade for a volvo v60. he said he did not want the hassle. I said I would do it. so I drove to volvo on a saturday afternoon, had the pleasure of working with Ralph D'Angelo and Matt Anderson, and at the end of the day drove the car, the pre-owned nifty volvo v60 home! it could not have been easier, it could not have been more pleasant - everyone at this dealership was fantastic, professional, dedicated to getting us in the right car and making the trade happen that day. no angst, no dickering... good questions and conversation and a fabulous car at the end of the day. I cannot recommend Ralph and his team highly enough. thank you.
Car serves as a great commuter car for me
by Jackie 289 from Chicago, Il
December 10, 2018
Car gets over 475 miles to a tank of gas. Very few maintenance issues if any. Has heated seats, mirrors, apple linked radio. Great car for the money
based on the number of problems i have had with this car I will never buy a volkswagen again. Let me list the problems. Had to have a front end alignment before warranty was up, which the dealership tried to charge me for. replaced multiple front rotors due to warping. replaced driver side caliper due to sticking. replaced passenger side a frame bushing(not cheap) now the door locks are not working correctly.. the passenger side vents blow cold air when heater is on. both tail lights burned out and these problems started as soon as the warranty was up and the car does not have 80000 miles on it.. Dont buy this car!!!!!
I bought my first “new” (wasn’t new just way newer than I’ve ever bought before) from them. I had a really nice experience thus far. People were kind, facility was great, car was detailed impeccably. The salesman (Mark) was super nice and welcoming, even to my crazy toddler. I didn’t feel pressured or like I was schmoozed into the sale. He even recommended some different options to me when I didn’t think I could get financing on the one I wanted. In the end they came down on the price enough I could get financed on it through my bank and the process really was “easy!” Thanks for making my first dealership experience a good one!
Great vehicle for my daughter
by Cliff from Fort Lauderdale, FL
January 12, 2019
It’s a very good first car for my daughter. She really loves it. It’s a very safe car for her. Her mother and I are happy with the purchase.
Had a fantastic experience with Dominick Bernard buying my 2018 Prius Prime Premium. We were able to do most of the negotiating and info sharing over email but he was very helpful and informative and made buying our new car a very easy process!
best car buying experience I've had
by jenn1070 from Ashford
December 30, 2018
I was looking for a car forever, found the tiguan and fell in love!!! best experience from start to finish, glad I bought it !!!
From the moment we started negotiations I felt nothing but sincerety. I didn't feel like I was being sold or that I was talking to a salesman but an advisor who really had my best interest in mind. There were a lot of up and downs in my decision because of my financial situation but he kindly showed me all the different options available and paciently guided me to make the right decision.
Fun to drive
by DocMom from Pasadena, California
December 20, 2018
I was pleasantly surprised with this car having most of the gadgets, luxury, & comfort that I had on my BMW cars (6) over the last 20 years. This car is the epitome of optimal value for the price; VW truly delivers on a promise. Initially, I had reservations about the switch but at this point, No regrets! German perfection for less $$$, that is the ultimate drive. Thank you
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
First Luxury Car
August 2, 2018
I wanted to buy my first luxury sedan I was originally looking at a4s c300s and 3 series as those cars that I see on the road the most often then I came across the CC it has enough power as the others you can also tune it to have more the reliability was much better than its competitors and the interior and quality is no slouch either. I absolutely love this car and couldn’t be happier for my first car.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
This car is so much Fun to drive!
by Cycle craze from Valencia, CA
November 24, 2018
This car is great for the price you pay. It comes with all sorts of upgrades standard with the base price. I would recommend this car to everyone.
This was a pleasant buying experience and John is a professional who listens - from the test drive to the negotiations. He even offered to stop by my home and help me program the garage door opener if needed. Picking up the car today was a pleasure - he went over everything about it in detail and I am a happy customer of Morong.
by Linda T from Salmon Arm
August 3, 2018
This car is my dream vehicle. It exceeded my expectations of what I would ever own. Of all the vehicles I've driven or owned it is the most comfortable and easy to navigate. The fact that it's got a diesel engine is the highlife of everything. Thank you Volks Wagon!! I ???you!
I told them what I was looking for and where I needed to be from a price perspective and they made it happen. They were able to secure the car I was looking for out of state and even given that extra step the entire process was completed in 5 business days.
It’s the Car and Model I’ve always wanted...
by VW CC VR6 Fan 4 Life from Sacramento, CA
December 20, 2018
This Car is very nice to drive daily, good power and love the safety of 4Motion. I have found it very comfortable as I have always being this is my third CC. My only issue would be that the Back Up Camera doesn’t work and after two different VW Dealer Shops have checked out the Car to see what is wrong with the Camera, there still is no 100% guarantee that it will work after my money is spent. I’m very big on safety and like the comfort of the camera as a back up assist tool.
This is the first time I bought a car and was very nervous. John Phillips and the entire Morong Falmouth staff made it so easy and clear. I feel I received a quality vehicle at a very reasonable price. At no time did I feel pressured. Honest, supportive, simplified. THANK YOU!
by Alex from New Jersey
December 22, 2018
Very quick car and very comfortable. I can average about 35mpg on the highway while still being able to speed down the road. This is the most practical and fun car you can get for the money.
Purchased a new S4 but was conflicted about SUV vs. the sports car given that it's Maine. Jannie and the team were low-pressure, supportive, and informative. Hoping for solid service and support going forward but so far, I would highly recommend Jannie (good stories - start with Africa and choppers!) and Morong.
Absolutely love this car!!!!
by Kryssynut from Huntersville, NC
November 22, 2018
Bought this car on a whim. Absolutely love it! It’s sporty, comfortable, safe, and reliable. It has a great design and wonderful features that come standard. So happy it’s a stick shift, has a turbo that accommodates regular gas, has great get up and go, and has PLAID HEATED SEATS!!! It handles like a dream, gets awesome gas mileage, and has amazing technology.
Morong Falmouth made it possible for us to buy the used vehicle we wanted by working with us on the price and addressing all of our concerns. John was very accomodating in working around our schedules for meeting to test drive and signing paperwork. Car buying can be stressful and they made this a pleasant experience. Thank you Morong!
Best car ever!
by Jennifer T from King William, VA
December 25, 2018
My son has a 2012 sportwagen and we absolutely love it! The best car ever, according to my son and I agree! He uses it for commuting and hauling kayaks on top and having fun.
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