Growing up, two of my uncles owned car dealerships, so I can genuinely attest to the level of professionalism and willingness to work that I was shown by the guys at Big City. I had Zach, and the efforts he made to accommodate me and get me the best deal he possibly could were as yet unparalleled by my experiences with other dealerships. Big City made their bigger competitors look bad, and that was just with the actual negotiation and selling process.
As far as the car itself, I can also attest to their incredible quality control and level of restoration. To my 2015 Ford Fusion, they had put on new tires, repainted the front to remove chips, detailed every inch of the interior (including taking the seats out and deep cleaning them), tinted the windows, and polished the outside to the point that it really felt like a new car. Cannot recommend these guys enough!
I had great service from this dealership. I worked with Jeff to buy my car. He was able to pick me up in vermillion to let me test drive the car and did a fantastic job. The price was fair and the car was as advertised. I highly recommend this dealership.
I had a great experience purchasing my used 2014 VW CC Executive. The staff was awesome, I never felt pressured to buy a vehicle. I test drove vehicles for a few hours one weekend then came back later in the week to purchase. The purchase process was easy and quick, I was done in a little over an hour. I was given a fair value for my trade-in and paid a fair price for my new vehicle.
I highly recommend purchasing from Graham Audi/Volkswagen for an easy purchasing experience.
For starters I basically purchased the car online. I wanted to have the price of the vehicle locked in before making a four and a half hour journey. That was basically painless. I felt like I was receiving a fair deal and they must have too because they were willing to sell. I nervously made the journey. I was primarily worried about the condition of the vehicle. I am admittedly a bit particular. The car was flawless. The dealership was flawless. The buying process was flawless. I was in and back on the road with a new Volkswagen within two hours. I without any hesitation recommend Graham Audi Volkswagen! If my next vehicle is to be another volskwagen I will be making another trip to South Dakota.
I found this car via the Internet. My first choice. The pictures reflected exactly what I wanted to see. Almost like I was there myself. The Internet sales manager, Chad, was very helpful and informative to any inquiry in a timely manner. We traveled approximately 2 hours to their site. We were met at the door and were directed to Chad immediately. We visually inspected the car, asked some questions and went for a quick test drive. We were then directed to Greg, the business manager, to finalize the financial part of the purchase. The whole process was less than a half of an hour. I forgot to mention that my car was freshly washed shortly before we arrived and had over 3/4 a tank of gas. Go to their website and read the "about us". This is exactly the kind of business values and employees that more business's should strive to be like. Thank you Graham Automotive.
Very good customer service. They remember my name and what has been done we in the past without having to look it up. I just can't say enough good things about the service and the people who work there
My wife and I were looking for a VW Jetta Diesel and had the pleasure of dealing with Graham Automotive for our purchase. We found what we wanted online and contacted them by email...their internet manager responded promptly with the information we were seeking. Although they didn't have the exact color we wanted, we did find something that worked out just fine. We were shown everything on the vehicle before and during the test drive, then when we signed the paperwork, we were shown the manuals and had the phone setup for us. Service like this was above and beyond any experience we've had buying a car in the past. The car is wonderful, we are getting about 43 miles to the gallon on the highway and no problems at all remembering to put diesel in our tank instead of gas.
Trent really listened to me, and at no time over the past month played the role of a pushy salesman. The whole team went above and beyond! I have my Mini, and she???s a beauty. They are honest and straightforward, and have a great variety on the lot. I also appreciate the unique inventory they carry. Shop local! You won???t be disappointed.
Service team is timely, knowledgeable, courteous and straight forward. A good group of guys. While waiting for my vehicle to be repaired, several Autoland staff members greeted me and checked on and reported the status of my repair. Always a good experience.
I give it a good review because it was the agent was easy to work with, friendly, and willing to work with us to get a good offer.
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