Alway professional and courteous. Very trustworthy. I know that I will always get all of my questions answered truthfully. I know that i will always receive the best price for whatever work is necessary.
I purchased a used vehicle with an as-is condition status. The service engine light came on three days after purchase. I contacted the dealership and they made a good will one-time exception and fixed the problem. First class!
We did a lot of research and new what we were looking for. The associate (Dan) made us feel that he was buying the car with us, making sure we were comfortable with our decision and no pressure. My one gripe overall is that cars that require a fob in lieu of a key need to come with two up front or the other one sent later to us (at my expense) rather than me having to make another trip to have another one made.
This is the first time that I have truly enjoyed and look forward to bringing my car in. Your service guys especially the one that helped us really are nice and inviting! I’ve been to other dealership service departments and they don’t acknowledge you right away. They don’t let you know of extra charges until afterwards and not very friendly! So thank you Rickenbaugh!
I've been raving about Walter for years and feel as if I'm repeating myself. Walter is absolutely the reason I continue to be a devoted Volvo customer, and specifically a Rickenbaugh Volvo customer. Seeing Walter is like seeing an old friend. I know he's going to take care of me. He'll make sure that I understand what is going to be done for my car. He answers questions I have completely. He's thorough, polite, courteous and just plain nice! I've referred a neighbor (McDonald Volvo former customer) to Rickenbaugh and Walter. Walter knows that I have to drive back to Vail whether rain, snow or sunshine and tries to get me back on the road before peak traffic too.
It was easy to schedule an appt. Drop off was a breeze. The shuttle driver was awesome and when I got back to pick up my car it was painless. I knew exactly what I would be charged for, what was still covered in my warranty and everyone was great!
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