Walked in and was greeted right away. Talked about my trade-in and the vehicle I was looking for. Prices were right on target and fair to where they were during my research on line. They were very friendly and courteous through my the time there. Went over my new vehicle in great detail and answered all of my questions. Love my new GMC ride!!! Would recommend this dealership to anyone.
I was in for a oil change, factory recall, and mysterious squeaking noise in the suspension. Mr. Wakefield was in the service department and pulled my car in and assisted the service dept with the odometer reading. The courtesy driver took me to and from work that day. They completed the oil change and recall but my car needed a part which would be in the next business day (Monday). I scheduled service for Tuesday and dropped it off in the early AM. I told them I needed it back by 1 pm. I received a call at 1 stating it was ready and they sent the driver over to pick me up. It was a great experience and the service department deserves many thanks.
100% satisfied with this dealership. I love my GMC Sierra truck. I would recommend this dealership to everyone. Service dept is the best. Taylor is my sales person and we have become very good friends. Tony the financial advisor is great..
Wakefield (Cadillac, Buick & GMC) Dealership In SC
by Cass & Denise from Spartanburg, SC
July 1, 2016
The Wakefield sales Team, led by its principle Jay Wakefield did everything to make sure that my wife and I were satisfied with the purchase of her XT5! I would go so far as to say that the Wakefield dealership in Spartanburg illustrates by example what every customer is looking for when making a purchase ..............................Customer Satisfaction!
It was refreshing to feel so relaxed with the staff at Wakefield. Taylor was so friendly and personable. Do to scheduling constraints, we were there late on a Friday but everyone was very accommodating. Mr. Wakefield even personally filled our vehicle with gas and washed it himself to help our salesperson! Great experience overall! Thank you!
Love the personalized service per Stan and Steve. They are always friendly and make you feel like you are one important person. Steve worked with us re: dropping off our inoperable Envoy on the night prior to repair. Staff have always been friendly and welcoming.
I was shopping for a used truck. I communicated with the dealer over the Internet initially. I expressed my interest in the truck and told them I was a two hour drive away. We set up an appointment for a test drive. When I got there, close to closing, the truck was waiting up front ready to go. Long story short we ended up not buying from them. What really impressed me was the customer service. They were courteous and helpful even though I wasn't going to buy from them that day. I forgot my wallet in the truck we test drove and realized it 30 minutes later after they had closed up shop and everyone had gone home. We got a hold of someone and they started calling around. The sales manager personally called me to try and help. We ended up getting it taken care of that evening by getting a hold of the night cleaning crew to unlock the truck. The sales manager called me back to ensure I had been taken care of. They went above and beyond in my opinion. I even had a follow up call the next day from the internet sales department just make sure I had been taken care of. I would have no issues going back there to buy from them.
I brought in a 2012 buick Enclave for an air conditioning problem, they detected a leak and when I bring it back they will order the part it needs and turn it in on the warranty that I have for this vehicle. Very professional staff and clean service department very impressed haven't experienced this top quality service with any other dealer. Top notch!
I Greatly appreciate the service I had with Laurel Caylor and Everyone who helped me. Definitely recommend Nissian of Greer! Everyone was very helpful from the time I walked in until the deal was made and I left feeling great.
Had a wonderful experience with everyone we met at the dealership expecially our sales representative Justin. My dad and I were not expecting to buy a brand new frontier today however we believe life is too short and when all signs pointed to yes this just feels right we did it and are glad we did!! MSB.
This is the best dealership in South Carolina and the best I have done any business with anywhere. Dealerships everywhere could learn from them. From the moment you walk in, to purchase, service or even buying a part they are the most helpful and courteous people you could ever work with. I have been a customer for quite some time and plan any future purchases to be from them. I can not recommend them highly enough.
This is my fifth new E Class Mercedes in over 21 years. All from Carlton Motors because I have been a satisfied customer. When asked why not a different brand, my response is the same. The service has been wonderful with Sammy Hood, the cars reliable, and the salesman treats me with personal interest. This time Robin Rollins was the best. My call went to Rodney Maddox and he listened to my needs even though he was busy. He said that Robin would call me back. Within minutes Robin called and told me everything that I needed to know and by the end of the evening, I was ready to buy without even seeing the car. That is how much trust I have in the dealership. Robin even volunteered to bring the car to me and he did. He spent three or four hours showing me how to operate all of the new features. I am grateful that such a dealership as Carlton Motors still exist and I love my new 2019 E 300.
The car was offered at a fair price and the sales staff tried their best to accommodate all requests. I was able to complete the purchase in 24 hours (which was important since I traveled some distance). A friend (and long time customer, Karen Pepper) recommended them, and so far, it's been a pleasant experience.
Thank you Lakota for making my purchase a pleasant one. You were so helpful and knowledgeable and went over everything about the car. I will pass this along to others.
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