Reviews
Service Department
My service advisor, Nick Judkins, was professional, experienced and pleasant. Nick went above and beyond to assist me with my repair and warranty. Hendricks is fortunate to have Nick as an ambassador of their franchise. I certainly hope that Hendricks is aware and he is compensated accordingly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deborah Uckno, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
Awesome personality, the best on making sure I had a...
Awesome personality, the best on making sure I had a loner car & inspected my breaks for my safety thanks for going up & beyond to service me😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sunshine1!, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.
😊
I am completely satisfied with such high quality service...
I am completely satisfied with such high quality service that I received. I never feel like I’m being forced to get anything unnecessarily. Thank you so much . The service department is a cut above and has always exceeded my expectations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lionheart673, we are very happy Jared could provide you with a positive experience! We look forward to your next visit! Take care!
Jared Young was my service advisor for this visit....
Jared Young was my service advisor for this visit. Jared’s service was excellent ! He is technically competent, personable and above all trustworthy. Definitely my advisor going forward. Mike Hauss (803-493-9369)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mhauss, thank you so much for your positive comments about Jared here at Hendrick Lexus Charleston! If you're ever in need of more help, please let us know!
I purchased a Lexus from Sumter at Lexus of Charleston...
I purchased a Lexus from Sumter at Lexus of Charleston and I could not be happier. He was friendly and no nonsense...we will be repeat customers with Sumter.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Msr, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston with Sumter. If you have any further questions, please don't hesitate to reach out!
My service experience with Rick Hendrick Lexus was...
My service experience with Rick Hendrick Lexus was excellent, and Jared Young was kind, courteous, and efficient. I am very pleased with my appointment today and I am very happy with Lexus of Charleston!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Msr, thank you for your kind review; we are happy to pass along your comments to Jared here at Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!
rx 350
The service and staff always Excellent Nick Judkins was great to deal with They provided me with a loaner and did a great job in noting and fixing any problems
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John Abbattista, thank you so much for your positive comments about Hendrick Lexus Charleston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Request
Great Customer Service and they took care of all of my service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marlon, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
Wonderful service
Kathy Harmon was an enormous help with my car service - she was easy to communicate with and extremely professional. She was able to fix my problem in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kate W., we are very happy Kathy could provide you with a positive experience! If you're ever in need of more help, please let us know!
Heard a noise. Had them check it out.
It was a great experience. Kathy is always great to work with. I heard a noise, was able to get an appointment for the very next day. It was a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Zachary Johnson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. Please don't hesitate to reach out if there's anything additional we can do for you.