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Hendrick Lexus Charleston

(4,200 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(4,200 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

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6 month check up on a new RC

This is the third car Tamara Tobin has helped us with as our service advisor and everything goes smoothly, quickly and professionally. We are very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi William Emery, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

I bought a Lexus ES 350 Ultra Luxury from Hendrick Lexus...

I bought a Lexus ES 350 Ultra Luxury from Hendrick Lexus and was happy with the entire process. Credit to Caroline at Internet Sales Mr Le and also Oliver in finance. The car had great writeups the staff was knowledgeable and I left with the car and no further questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Bobf, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! If you have any further questions, please give us a call. We're always happy to help!

My husband and I just love Wilbur! He made us feel like...

My husband and I just love Wilbur! He made us feel like family from the start. He was approachable, kind-hearted, and honest. It's hard to find good people in the world and Wilbur fits the mold. Thanks Wilbur and Hendrick Lexus of Charleston!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Staci Reed, we are glad Wilbur could help! thank you for the second review about your experience. If you have any further questions, please give us a call. We're always happy to help!

Always great service!

This is my second Lexus from Rick Hendricks and I have never been disappointed in their service. They are very reliable and true to their word.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Donnah, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.

Service teview

Our service rep Bill Ferguson is professional, knowledgeable and provides great 360 degree service care? and your service repair team is competent?when they do repairs and service, we know and trust we have had the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Judi G, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Review

Chris Lowery , service consultant, was professional, courteous and efficient. Excellent customer service.Would recommend for service. Good service, quality and attention to detail, not trying to sell me something I don’t need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Morgan, we are so happy to read such a great review about Hendrick Lexus Charleston! If you have any further questions, please give us a call. We're always happy to help!

Wilbur

My husband and I just love Wilbur! He made us feel like family from the start. He was approachable, kind-hearted, and honest. It's hard to find good people in the world and Wilbur fits the mold. Thanks Wilbur and Hendrick Lexus of Charleston!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Staci R, thank you for your kind review; we are happy to pass along your comments to Wilbur here at Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!

Owner

Tamara Tobin makes my service experience the best ever. I could not imagine having to deal with another service writer ever. If she went to a used Hyundai dealer I would have to follow. However, the atmosphere in the dealership is very pleasurable too. The team in the back always seem to do a nice job in returning my car clean. My salesman is very personal and always makes it a point to say hello every time I’m in for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Steven Beckham, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this great response!

Chris Lowry

I came in for service on my car and was greeted by Chris Lowry. He was very helpful, looked up my record and then proceeded to get my vehicle set up for the service that was needed for this visit. He was also helpful with getting the process of a repair I need to have done on my vehicle. I will be following up with him on getting the part once I get an estimate on the body work that needs done before the part can be put on. All very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joyce Purdy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. Joyce Purdy, thanks for taking the time to leave a review.

Service

Outstanding service experience. Our Service Advisor, Tamara Tobin, did a wonderful job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

R Byerly, we are glad we could help! If you have any further questions, please don't hesitate to reach out!