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Hendrick Lexus Charleston

(4,208 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(4,208 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

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Jared Young is amazing!!!!! He is the reason I keep...

Jared Young is amazing!!!!! He is the reason I keep coming back to this dealership. Always greet me with a smile and knows me by name.... He knew I had a very tight schedule because I am a front liner and he went above and beyond to ensure everything was handled for me. In my opinion Jared is the best!!!!! Always happy to trust him with my car!!!! The best person in the service department!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service at Hendrick

Went for my 5-year service. Great job. Appropriate amount of time. Nice cleaning as A bonus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ritab, thank you for the high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

2020 Lexus RX350L

Wilbur is the best! He was knowledgeable and attentive. He listened to what I wanted and delivered!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy to read such a great review about Hendrick Lexus Charleston and our sales advisor, Wilbur! We will make sure to pass along your comments to him and we want to welcome you to the Lexus family! Thank you so much again for your feedback! We hope you have a great day!

Great service visit at Savannah Hwy location on Tuesday....

Great service visit at Savannah Hwy location on Tuesday. .................................................................................. Thank you. I do not have 25 words to say just thank you for a good service visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Emi, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! Please let us know if there is anything else we can do for you; we are more than happy to help!

Salesman Wilbur Wiggins was very professional in his...

Salesman Wilbur Wiggins was very professional in his presentation and knowledge of the vehicle we recently purchased at Lexus of Charleston. We purchased the Lexus RX-350 and also traded in our old vehicle. Trade in was a fair value and the purchase was made within a couple of hours. Wilbur was knowledgeable in presenting the purchase vehicle and made us very comfortable at the dealership. The trade in and purchase went smooth and we left very satisfied in the transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.
Dealer response

Welcome to the Lexus Family E. Baldwin! Reviews like this give us motivation and help us ensure we continue to provide high-quality care, everyday for all of our guests. Thank you so much again for taking the time to leave us your feedback! We do hope we can be of assistance in the future. We hope you have a great day!

Hendricks of Charleston

We love Hendrick?s of Charleston. Cathy who NC assisted us we?ve known for years and her service is A . This visit was just for service as we bought our new Lexus from Pat Welch. We have bought from him for many years. Because of the high quality service, we always return to Hendrick?s of Charleston even tho we live 2 1/2 hours away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Anita Dennison, thank you for your kind review; we are happy to pass along your comments to the teammate Cathy here at Hendrick Lexus Charleston! Thank you again for leaving us this response!

Andrew was very professional and friendly. He took care...

Andrew was very professional and friendly. He took care of everything Andrew was on time and courteous He made sure I had a loaner car for the day and had all my questions answered. Thanks Andrew

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Cartersgirl2, it's experiences like yours that really keep Andrew motivated! We appreciate your feedback! Thank you, and have a fantastic day!

I had my car serviced today for the 30K mile service and...

I had my car serviced today for the 30K mile service and had a great experience! Jared Young was my Service manager and was extremely kind and efficient! Thanks Jared for making this service appointment super easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tws, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with Jared! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I have been bringing my Lexus here for a month now and...

I have been bringing my Lexus here for a month now and have nothing but the absolute best service ever. Jared Young has been very professional, helpful and gave me a lot of advice in helping with my service situation. The whole team at Lexus specially the mechanics, are helpful and so nice. It's good to see a business with nothing but smiles and greetings. Thank you Jared Young and the Lexus team for their great services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Wilbur did an exceptional job from beginning to end. He...

Wilbur did an exceptional job from beginning to end. He consulted with my wife until they found the perfect vehicle for her. In addition, the detail department made the vehicle look like new. I had an exceptional experience and will refer all of my friends and family to Lexus of Charleston.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.