Mullinax Ford of New Smyrna Beach

I purchased a Certified Preowned 2008 Ford Escape Hybrid vin 1FMCU49HX8KD90196 from Mullinax ford New Smyrna beach Fl. I am highly disappointed in the condition of my vehicle and worried about the quality of the 169 point inspection my certified preowned Ford Escape Hybrid received by Mullinax Ford New Smyrna Beach. After driving the vehicle for a few weeks here are some issues that should have been corrected during the 169 point inspection prior to sale. The brakes are worn down metal to metal and the rotors are gouged beyond Ford in service limits. Big safety issue. The Tires are a discontinued brand from a manufacturer with numerous safety recalls. The vehicle needs 3/8 of an inch of left counter steering to keep it going straight down the highway. The vehicle has repaired accident damage even though the sales staff said there was no accident history on the vehicle. Since Mullinax Ford missed these big safety items on the 169 point pre owned inspection, I would be reluctant to bring it back there for repairs. I would like to bring this vehicle to my local Ford dealer Greenway Ford Orlando who has maintained my other vehicles for over 10 years without any quality issues. A copy of this letter has been sent to Ford Corporate and the regional sales staff.

Our Fusion is the 2nd vehicle purchased from Hans. Both transactions have been pleasant experiences and we will continue to deal with the dealership (and hopefully Hans) in the future. After our first purchase, a used 2005 Freestyle, we began using the Mullinax service department and have found it to be very professional and well run. Visits to the dealership are always pleasant and everyone we come in contact with is courteous, friendly and helpful. If there would be any complaint about our recent transaction it would be the length of time it took to complete the paperwork on the day we picked up the vehicle. We were there for over 2 hours. We don't buy cars very often so perhaps that's normal but it seemed like a pretty lengthy process. Certainly I was happy with the deal we got or we wouldn't have bought the car but I didn't mark the "price" as great only because as a consumer I'd always like to get a better deal.

My experiences working with sales and service have been excellent through the years. My family has bought 2 vehicles from Pete. We have had service done on other makes and models there, Kelly and Mark Kisch have always been helpful and trustworthy. I would highly recommend this dealership to my family and friends in all areas.

I had my truck in for body shop repair ,before truck was repaired they gave a price on trade in, after truck was finished they would not stick with there price , quality of work very poor .emblems on fenders didn't match , paint work showing thru different colors ,areas on replace parts not painted. would have like to by new truck from by they wouldn't stick to there word . fit to finish poor . Mullinax Body shop did repairs.