Reviews
Excellent help
The sales rep that helped me was Kenneth Fugua. He was extremely helpful and professional. He bent over backwards to help me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, thank you so much for the nice review! Kenneth is a key component of our team here and he will be very happy to hear about your experience. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! Sincerely, Steven Rhoads GM
Excellent Service * Clean Facility
I appreciate the way that Shelly came to me and explained the additional services that were recommended by the service staff. I did get the additional work completed and have noticed my car driving a lot better!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to thank you for leaving us with this wonderful review. It truly means a lot to the entire team. Thank you very much for choosing us. Be sure to check out the exclusive deals and specials found on our Facebook and Twitter pages. Best Regards, Steven Rhoads GM
Salesman- Danny Marflake
What a wonderful experience I had buying my Toyota Corolla. My salesman Danny Markflake was terrific, he had so much knowledge of the Corolla. Danny also listened to my needs and met all of what I wanted and the price I was able to pay. He was so friendly and sincere, which is very hard to find both in people today. I can not say enough of what a lucky dealership Fred Anderson is to have him. I said to my daughter who might be interested in the Toyota Scion to see Danny first before going to a dealership in Ashville NC where she presently lives. I have that much trust in him giving her the best price for the vehicle. I also work at a local hospital and have been sharing Fred Anderson and Danny Markflake to my coworkers , if they need to purchase a car . Again what wonderful service from beginning to end of the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Sincerely, Steven Rhoads – GM
All-Around Wonderful Buying Experience! HIGHLY RECOMMENDED
Matt Laurence was my primary salesperson and he truly did an OUTSTANDING job. I honestly could not have asked for more during the entire process. His responsiveness to my emails, texts, calls, etc. was exceptional, often responding within a few minutes. Not only was the deal very fair, but, Matt made certain that my requests were fulfilled and did so with a very positive attitude. I did not feel as if Matt (or anyone at Fred Anderson Toyota of Charleston) was using any type of "pushy" sales tactics, which I really appreciated. I traveled all the way from Cincinnati, Ohio to Charleston, South Carolina to purchase the vehicle and Matt made certain that everything was taken care of whenever I arrived. I would highly recommend Matt Laurence (and Fred Anderson Toyota of Charleston) to any of my friends and family and actually anticipate coming back for future vehicle purchases, despite the geographic separation. Additionally, Joey and Eddie helped out with the process and each did an excellent job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear that your time spent with our sales associates was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new XXXXX! If you have any questions or concerns regarding your new vehicle please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Sincerely, Steven Rhoads – GM
Great car-buying experience
W were greeted by friendly, courteous Christen Salvatico: very knowledgeable on the models I was interested in purchasing. Christen helped us "build the car" and then my husband and I worked with Bill Utnick in finance. We arrived at a fair price (lease) and the date the car would be available. Christen followed up with 2/3 phone calls within the 3 week waiting period. The car was ready for delivery on date promised: all papers easily signed. Christen reviewed the manual and amenities with great patience and care...making sure I understood. The"Connect" was done at the dealership; the smartphone was set up before I left. Philip was called in to install a child's car seat. The knowledge, courtesy, fair-minded pricing and conscientiousness of everyone at Toyota has reenforced my trust (we have had a Land Cruiser and Lexus before). As a family who buys cars every 2-3 years this has been a VERY EASY and HAPPY experience. We will recommend Fred Anderson Toyota and Christen Salvitico in particular.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience with us! At Fred Anderson Toyota of Charleston, we work very hard to provide each of our guests with a personalized and hassle-free experience. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Steven Rhoads – GM
Excellent
He was a big help. He made me feel really comfortable very kind and friendly. Words can't describe how good he was to me
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Best Regards, Steven Rhoads – GM
Excellent service! Friendly people!
The service person I interacted with was awesome! She explained everything to me and went the extra mile to answer all of my questions. She was friendly & knowledgeable!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sincerely, Steven Rhoads GM
first visit
The relaxed atmosphere upon entering the showroom and prompt attention of staff.No pressure to add extras on product or haggling.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your kind words and fantastic star-rating are greatly appreciated! Thank you for spreading the word about your excellent experience with us and we look forward to working with you in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Sincerely, Steven Rhoads GM
Great Experience
Outstanding service. We were traveling through the South and our Rav 4 was due for 50,000 mile service. I made an appointment a couple days before hand. Shelley and all of our other contacts at the dealership were fantastic and treated us like royalty. The Rav service was completed within the estimated time frame and we were on our way in no time with absolutely no hastle. We were treated like royalty by everyone. If we ever relocate to Charleston, this dealership will have all of our business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
On behalf of the entire family here at Fred Anderson Toyota of Charleston, thank you for writing this review. Also, we have a lot of great content and special deals online so stay connected with our Facebook and Twitter pages. Sincerely, Steven Rhoads - GM
Great service and very clean facility.
Great service, oil change, rotate tires and wash in 45 min. It was professional but personal! Dustin did a great job.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us. Our service team aims to provide quality service, a seamless process, and an enjoyable experience for every guest. We are lucky to have you as a customer. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, Steven Rhoads GM
