Reviews
Extremely courteous and knowledgeable staff.
My wife and I visited three other dealerships and Fred Anderson Toyota of Charleston blew the competition away! Our salesman, Chad Eaton was extremely helpful, genuine, and a pleasure to work with. He was, by far, the best salesmen we worked with in our search for a new car for my wife. Alesia seemed genuinely concerned for our financial well being when presenting us with options in financing and warranties. Blake was very courteous and was a respectful and determined to earn our business. Although I only met Leroy briefly, he made me feel welcomed and confident that he will take good care of us when we return for service. I commend the Fred Anderson organization for the outstanding facility and team they have in Charleston, and I plan to recommend them to everyone I know. Having sold Toyotas in the early nineties, I understand how hard it is to develop the professionalism exemplified by Fred Anderson Toyota of Charleston's staff, and I must again thank Chad Eaton for his commitment and care he showed in helping us through our purchase. Chad missed his daughter's performance in a school event to complete our sale... As a father who has also missed several events such as this due to unforeseen work requirements, I appreciate his commitment and sacrifice to his work. Fred Anderson is a better organization because of Chad Eaton.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care. I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Check us out on Facebook and Twitter to take advantage of our monthly deals and specials. Sincerely, Steven Rhoads – GM
Friendly, helpful staff!
Our salesperson, Ally Stewart was so very patient and helpful in our car buying process. She let me test drive as many times and as many cars as I needed to feel comfortable with our purchase. Her communication during the negotiating process was excellent, and we are so happy with our 2013 Toyota Highlander. I would recommend that others go see Ally!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the nice review. Ally is a key component of our team here at Fred Anderson Toyota of Charleston, and she will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals. Sincerely, Steven Rhoads – GM
New truck purchase
I went in to Fred Anderson toyota with a car I wanted to trade in for a new vehicle. I was upside down on this auto and I wanted to find something that I would enjoy driving but also would lower my payments. Chris Mitchell was my salesman and he did all he could to find the right auto for me at the right price. I decided on a new Tacoma prerunner and have been more than pleased with the entire sales process. Thanks for the positive experience , Donnie from Mt. P.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review, Donnie. Our highest priority is satisfying our guests and we are delighted to know that Chris made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us again. Be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Sincerely, Steven Rhoads – GM
used car purchase
After locating car on internet, contacted Fred Anderson in Charleston and met with Mr.Rodney Lewis. Price was discussed and arrangements were made for car to be transported from N.C. in two days. The entire transaction was very pleasant and jovial. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Roy, we appreciate you taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful car-buying experience. We will share your comments with our team, and we look forward to seeing you at our dealership in the future. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Sincerely, Steven Rhoads – GM
Awesome Staff and Overall Great Experience!!!!!!!
I am from Florence South Carolina. I found the vehicle I was looking for on Auto trader and immediately called Fred Anderson Toyota of Charleston. From the time someone picked up the phone to the time I made the purchase, I had nothing but great customer service and a pleasant experience. Chad Eaton was very helpful and went above and beyond to help me out. Alesia Durr in finance was also very helpful and pleasant to work with. I would highly recommend anyone I knew to take the time and drive to Charleston because of my experience with this dealership. Not only did I get an awesome car but I received awesome customer service as well. Thank you guys!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amanda, thank you for writing this fantastic review and giving our dealership such an excellent star-rating. It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Steven Rhoads – GM
Great staff and Good atmosphere
I love the fact everything looks good and feel good even before you walk through the doors. The only thing that I would like is whatever is agreed upon by the salesman should be followed even if the dealership looses out because your word matters more than a few more dollars.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
We would like to thank you for sharing your experience. Our customers are our greatest asset, and we value your business. Your comments will be reviewed with our team, and please do not hesitate to call us if you would like to discuss them in greater detail. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Steven Rhoads – GM
Awesome awesome awesome!
This dealership was awesome! Ally worked with me from two hours away to get the price and vehicle I wanted. The rest of the staff was great too, with everyone ensuring it was a superb experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is very kind of you to write us such a nice review. We aim to satisfy every guest that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Sincerely, Steven Rhoads – GM
Service Advisor-Charles Bruggemann --AMAZING
Service Advisor , Charles Bruggemann was amazing. Charles communicated with me on every aspect and was true to his word. My vehicle was done as promised and communicated with experience, knowledge and was very pleasant. Charles is an asset to your organization.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the nice review, Thomas. Charles is a key component of our team here at Fred Anderson Toyota of Charleston and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals. Sincerely, Steven Rhoads GM
Great experience!
Just purchased a new 2015 4Runner from Fred Anderson Toyota & had a wonderful experience! I live in Atlanta, and was looking for a fairly specific 4Runner. We worked closely with John Arent & he was incredibly helpful throughout the entire car buying experience. He helped us track down the perfect 4Runner & made sure it got into Charleston in a timely manner once we decided it was the right one. He took the time to thoroughly go over all the new gadgets, answer any questions I could have, synch my cell phone with the car & get the fun new touchscreen set up before I left. There was no pressure to hurry up and pick a car or to rush through the process. It was the best car buying experience I've ever had. & I'm absolutely in love with the car! And all my friend's are jealous of it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the excellent review. It is great to know that our team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Take care and happy driving. Sincerely, Steven Rhoads – GM
New SUV Purchase With NO High Pressure Sales Tactics
Purchased a 2015 Toyota 4Runner. From the time starting with the internet contacts with Dana to the follow up and deal with Eddie Cooks there was no pressure to buy. With our trade in value, we were at very different ends of the spectrum. So, Don Hesher, as a sales manager, sat down with us and very professionally explained their value determination. Very shortly after we were able to come to an agreement still without pressure. Our final step was obviously, financing. We worked with Bill Utnick. Bill was, just as with the rest of staff, very easy to work with, personable and offered additional products and programs without any pressure whatsoever. Very pleasant experience from all to say the least.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What an enjoyable review to read. It is reassuring to know that our team provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I am happy to hear that you left our dealership feeling confident about your purchase. Do not hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Sincerely, Steven Rhoads – GM
