Reviews
Excellent Service
The salesman was very courteous and helpful throughout our visit and went out of his way to accommodate us so that we would be on time for our plans that afternoon. He answered all of our questions to our satisfaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Judy, thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your experience with our team was so positive. Do not hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Steven Rhoads - GM
friendly, and timely service. excellent facility.
I was greeted by a person with a smile and a cheerful personality. They introduced themselves, and ask how they could be of service. I was escorted to service desk, where i received identical greeting. I was then escorted to waiting area, and shown the refreshment area and the location of the restroom. My vehicle service was completed in reasonable amount of time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this review and for sharing your great experience with us, Jimmy. Our goal is to make sure that every guest receives full satisfaction with the service we provide. We are glad to know you drove away with this feeling. If you need anything else at all, please come back to see us. Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Sincerely, Steven Rhoads GM
Great Staff
The best car buying experience I've ever had. Staff very friendly and knowledgeable Ashley and Blake were very helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing such a great review about your experience at our dealership, Kenneth. We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We look forward to seeing you again. Please continue to visit us whenever you have questions, and we will continue to provide great service. Also, check out our Facebook and Twitter for exclusive deals. Sincerely, Steven Rhoads - GM
New Car Experience a Breeze!
We just took ownership to a new 2015 Toyota Highlander and are extremely happy with the service, attention and professionalism of the staff at Fred Anderson Toyota. Eddie Cooks and Alesia Durr made the process painless!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your glowing review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Fred Anderson Toyota of Charleston, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car-buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals. Sincerely, Steven Rhoads – GM
Excellent Service
Excellent customer service. Tonya was very helpful, knowledgeable and followed thru on all me requests. She was not pushy and allowed us to make are own decisions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I sincerely thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car-buying experience is that it is comfortable and not pushy. We are glad that Tonya was able to show you that. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Sincerely, Steven Rhoads – GM
Great Experience!
We just completed the purchase of a 2015 Toyota Highlander and could not be any happier with the attention and service we received at Fred Anderson Toyota. Both Eddie (sales) and Alesia (finance) were knowledgeable, patient and accommodating (they even took calls at home!). We are glad we took the time to stop at Toyota of Charleston!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the nice review. Eddie and Alesia are key components of our team here at Fred Anderson Toyota of Charleston, and the will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals. Sincerely, Steven Rhoads – GM
Happy
Chris and Bill Thanks for helping me with purchasing the Toyota Corolla. Everyone there was great. I also want to thank Eddie for helping me. Again great people
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Best Regards, Steven Rhoads – GM
Leroy Jones Great Customer Service
Leroy was amazing!! Explained everything thoroughly after every question. It was almost like an in and out procedure. Great experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review! It is great to know that Leroy was able to provide you with a knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Best Regards, Steven Rhoads GM
Great
The representative was extremely helpful. Apparently there was an overbooking that morning with numerous vehicles in front of me. I had a set appt with Toyota at 10 and another appt across town at 11. This gentleman made sure I was out of there in time to get to my appt. Very Appreciative!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear of your great experience and your glowing review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We look forward to assisting you with your future sales and service needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Regards, Steven Rhoads GM
Very pleasant experience
I went to Leroy when I arrived, because I know he has been there a while. He gave me his card the day I bought my car. He answered a question concerning something my car was doing with out hesitation. A knowledge issue!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Sincerely, Steven Rhoads GM