Reviews
A great buying experience, Metthew was great.
I pulled in to only look at the Tacoma trucks and was met by Matthew Laurence who wowed me with his knowledge of the truck and the options that were available. After spending less than an hour with him my wife and I decided to purchase the Tacoma. Although, the exact truck I wanted wasn't on the lot he was able to find it at one of their sister dealerships and had it delivered within a couple of days. Both the salesman and the Business Manager were very professional and listened to what I wanted in the vehicle and financing. We enjoyed not having to haggle, we told them what we wanted and they in turn told us what they would offer. Very up-front and honest made the whole buying experience exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear that your time spent with our associates was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Sincerely, Steven Rhoads – GM
Great, all-around experience
I despise everything about the car buying and car ownership experience, but Fred Anderson Toyota has changed. After a great experience with my wife's car purchase, I decided to go with this dealership and salesperson, Eric Peterson. From start to finish, process was smooth and honest, not to mention quick. Early on in my experience with this dealership, so I hope that my service relationship follows suit. At this point, they've earned five-stars plus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm glad that your visit went so smoothly! We are truly committed to our guests' satisfaction and are willing to do whatever it takes to achieve that. Feel free to contact us with any questions or concerns that you have. Also, be sure to connect with us on Facebook and Twitter to stay informed with the latest deals and events. Sincerely, Steven Rhoads - GM
Great customer service
The salesman was extremely knowledgable about the technology featured in the vehicle I purchased. He answered all my questions professionally and in great detail.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience with us! At Fred Anderson Toyota of Charleston, we work very hard to provide each of our guests with a personalized and hassle-free experience. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Best Regards, Steven Rhoads GM
Great experience!
Chris Mitchell was my sales rep and he was awesome from start to finish. He is very professional,and worked to help me find the perfect car within my budget. He cares about his customers and made me feel like family. Chris was very knowledgeable about the Toyota Camry and took the time to show me the different options and explained in great detail the differences between vehicles/models/technology. Also, Alesia Durr made my financial experience a very positive one. She was honest, and upfront about the financial options. She was kind, corteous and very professional. Thank you very much Chris and Alesia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oscar, thank you so much for taking the time to write this positive review. At Fred Anderson Toyota of Charleston, we always strive to provide the utmost in quality and customer satisfaction. It is wonderful to hear that our team made it work and found the perfect vehicle that fits your budget. We would love to work with you again in the future. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Sincerely, Steven Rhoads – GM
Great Customer Service
Julia Vaughn did a fantastic job making this car buying experience pleasant. She was extremely patient and kind. I will definitely recommend her and this dealership to folks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear that your time spent with Julia was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Regards, Steven Rhoads – GM
My experience in purchasing a new car from Anderson Toyota.
The dealership is organized and well run. The sales and finance people were knowledgeable and professional. I worked with John Arent and his objective was to put me in the car that best suited my needs from a both a functional and financial stand point. I never felt pressured and my overall experience was pleasant. I recommend Fred Anderson Toyota and John Arent to everyone I know who is looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience. It is magnificent to know that John and our staff were able to provide you with the pressure-free and knowledgeable service that Fred Anderson Toyota of Charleston is known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing visit, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Sincerely, Steven Rhoads - GM
Buying first Prius
Eric and Alesia were so extremely helpful with walking me through the purchase of my new Prius. I visited the dealership a couple of times and Eric never over-pressured me to make a hasty decision. He was the most helpful salesman I have worked with in terms of showing me all of the ins and outs of the car. When I decided to purchase, both he and Alesia made the process seamless and answered all of my questions (there were many). I recommend Eric and Alesia at Fred Anderson Toyota for anyone looking for a good car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kelli, thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with Eric and Alesia was so positive. We always do our best to make sure all of our customers leave with the right vehicle, and we are glad that you are enjoying yours. We look forward to seeing you again. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Steven Rhoads – GM
Outstanding service!
Justin was great at helping me get into a car that was more affordable and good on gas. Very friendly and hard working. He will work his best to get what you want. Thank you so much!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Quick deal
We originally went to the dealership to look at a used Sienna van. After looking at it we decided that it wasn't what we wanted. Eric worked with us to find a brand new Sienna in our price range. We had our toddler in tow so he worked fast and efficently to get the job done. I am very happy with our experience and would recommend this dealership and salesman to others. Alesia was also great in getting the required paperwork completed as quickly as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is very kind of you to write us such a nice review. We aim to satisfy every guest that comes in the door, and the fact that Eric and Alesia provided you great service is really nice to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Sincerely, Steven Rhoads – GM
Great Dealership and staff!!
I certainly wasn't looking for an SUV, but I was looking for a Toyota. When I drove on the lot, Jim came over and asked what I was looking for. I thought I wanted another Camry but just wasn't sure. He let me look around and answered any questions I had; never pressuring me in any way. I got over to where the SUV's were and Jim continued to answer questions, not showing any change in emotion, even though I was looking at a much higher price bracket than the Camry. Jim's approach was delightful, not steering me in any one direction. I did go to another Toyota lot but kept coming back to Jim. After about a week, Jim called and said he thought he had what I wanted. The rest is history. Way to go Toyota and Jim Walseman!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Jim was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Also, like us on Facebook and Twitter for offers and updates from our dealership. Sincerely, Steven Rhoads – GM
