Reviews
"AWESOME EXPERIENCE FROM START TO FINISH!!!!"
CHRISTEN SALVATICO was our sales rep and she was awesome from start to finish in our purchase involving a Highlander. She is PROFESSIONAL, KIND, AND COURTEOUS. and worked to help us find the perfect car. We were not in a hurry to purchase a vehicle and Christen was not pushy to sale. She cares about her customers and she made us feel like family. She took our interest seriously and went the extra mile to work with us on our purchase. CHRISTEN took the time to show us the different options and explained in great detail the differences between vehicles/models/technology. We are the kind of people who analyze every purchase especially large purchases. That being said, we took months to make our decision to buy and Christen awaited patiently on us to commit. She helped us to special order our vehicle and obtain a price that we were comfortable with. Thank you very much KRISTEN! DANNY MARFLAKE was the internet sales rep that we initially contacted months ago, and he put us in contact with Kristen. Again, PROFESSIONAL, KIND, AND COURTEOUS. Thank you DANNY. Additionally, BLAKE DUNN made our financial experience a positive one. He was honest, and upfront about financial options. Another positive experience as he was PROFESSIONAL, KIND, AND COURTEOUS. Thank you BLAKE! If your looking to purchase an automobile, we recommend these individuals as our buying experience was superb. The dealership was not pushy like the experiences from dealerships that my wife and I have dealt with in the past....over our 20 years of buying automobiles experience. Thank you all for your help, we are very pleased with our purchase. If your in the market for a vehicle, give Fred Anderson a chance and ask for Kristen Salvatico by name.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care. I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Check us out on Facebook and Twitter to take advantage of our monthly deals and specials. Sincerely, Steven Rhoads – GM
A Phenomenal Experience
Tonya Walker provided the best quality customer service while having a caring and understanding demeanor for our needs. Her skills are beyond phenomenal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Allen, thank you so much for the nice review! Tonya is a key component of our team here at Fred Anderson Toyota of Charleston and she will be very happy to hear about your experience. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! Regards, Steven Rhoads GM
Great Car Buying Experience
This was the first time in the 30 years that I have been purchasing cars that it was a pleasant experience and it didn't take hours to complete the transaction. Chad the sales person was very knowledgeable, considerate of my time and courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jacqueline, we are very pleased to hear that you had such a pleasant experience with us. We want to thank you for taking the time to come see us and are always appreciative of having great guests to work with. We hope that we will have the pleasure to serve you again soon. Check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! Best Regards, Steven Rhoads GM
A Phenomenal Experience
After buying 4 Toyotas from Tonya, my experiences have been outstanding and I've loved every vehicle I've bought from them. I will be returning next time!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We value our customers and their loyalty is very important to us. We are proud to know that our team treats you so well and look forward to seeing you again in the future. Please continue to visit us whenever you have questions, and we will continue to provide great service. Also, check out our Facebook and Twitter for exclusive deals. Sincerely, Steven Rhoads – GM
Good service,
Your Assistant Service Manager, MARK CURCIO, was especially helpful and cordial, and kept me updated. I waited in comfortable, inviting surroundings for 7 1/2 hours.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Margie, thank you so much for the nice review. Mark is a key component of our team and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that you are happy with our work can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals. Sincerely, Steven Rhoads GM
Love the atmosphere
Speedy service, nice people, free (good) coffee and treats! It's awesome that I can go there and study comfortably for an hour. I can make an appointment easily online and not feel like I'm wasting my day taking care of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this review and for sharing your great experience with us, Sarah. Our goal is to make sure that every guest receives full satisfaction with the service we provide. We are glad to know you drove away with this feeling. If you need anything else at all, please come back to see us. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Sincerely, Steven Rhoads GM
Fantastic!!
Brought a friend in to see Eddie Cooks, after a previous great experience, and he dazzled us with his incredible professionalism. Eddie Cooks is the man. I will never take anyone to see anyone but Eddie. Thanks so much!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to write this review. Eddie is great with people and focuses on what the guests needs. He will be pleased to hear about your positive experience. If you have any questions about your vehicle, please come back in to visit. Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Sincerely, Steven Rhoads – GM
great service
Leroy was able to diagnose what was wrong with my car after I explained to him what it was doing, knew the process to confirm that diagnosis, and that it was covered under warranty. Julie was helpful, kind driver of the shuttle home, and the gentleman that brought me back (forgot his name ?? Wesley) was great to talk to on the ride back to the dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are completely dedicated to providing top-quality service, and we are ecstatic to hear that your experience reflected this dedication, Patrick. We appreciate the time it took for you to give us this feedback. At Fred Anderson Toyota of Charleston, we value our customers, and we look forward to seeing you on your next visit. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Sincerely, Steven Rhoads GM
Fantastic
My experience at this Toyota dealership was fantastic. This was my first buying experience, and the Fred Anderson team was much more hospitable and friendly than any of the other dealerships that I went to. I would highly recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Steven Rhoads - GM
Chris Mitchell, Carleen & Bill equals the Power Team
I was searching for a newer model suv. I found a cute, reasonable vehicle online with Fred Anderson in the wee hours of the morning. But the time the business opened I received a call from Carleen. She mad arrangements to have the vehicle transferred the next day. I then began working with Chris Mitchell. He was friendly, courteous and very responsive. After testing driving the vehicle, I met with Bill to get the vehicle financed. Bill's year of experience in the automotive industry was evident. I was able to get an outstanding warranty. I didn't feel as if I was taken advantage of being a female. I was in and out the dealership in less than 3 hours. I highly recommend this dealership. Ask for Chris Mitchell, he was awesome.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What an enjoyable review to read. It is reassuring to know that our team provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I am happy to hear that you left our dealership feeling confident about your purchase. Do not hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Sincerely, Steven Rhoads – GM