Reviews
Had a strange but wonderful car buying experience at...
Had a strange but wonderful car buying experience at Maplecrest Ford! It was the first and hopefully last time I have to purchase a vehicle during a world pandemic, the team at Maplecrest got the job done efficiently and safely! Olivia went above and beyond to get me in the vehicle I had found on the internet, from a contact free sanitized test drive, to Express shipping the paper work to me for signing, and lastly meeting me half way in a hotel parking lot with my new purchase as I lived an hour from the dealership. I couldn't be more satisfied. Thank you to everyone at Maplecrest for making this possible! Would highly recommend anyone to purchase a new vehicle here, pandemic or not!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great prices and Great Service
I was contacting Ford dealerships throughout my tri-state area, and everyone was giving me the run around on final pricing for the truck I wanted. I called Dave at Mendham and explained how many dealers I called, which options I was looking for, and where I wanted the price to be. Dave assisted, and even though he didn't have the truck on the lot, he found it for me at another dealer. Dave introduced me to Olivia, who picked my vehicle up hours upstate and delivered it to me. They accommodated remote delivery, and the service was terrific. I would recommend Maplecrest Ford to anyone in the tristate looking for a new vehicle at a great price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Anthony, It's great to hear that you had a positive experience working with Olivia and Dave! Your satisfaction means a lot to us, and we truly appreciate you choosing Maplecrest Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Take care and drive safe! Best wishes, Abriana Smith Sales Representative
Great deal! Nice people.
James Skuraton was very good at making a deal for me for this wonderful Ford Flex. Communications were great, and was very nice and personable. Would be happy to travel this far again for an experience like this.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Heidi, Congrats on the Ford Flex! We are glad to hear that you had such a positive experience working with James. Your comments keep us motivated and working hard for all our guests. If you have any additional needs or questions, we will be more than happy to assist you! Take care! Kind regards, Abriana Smith Sales Representative
Very pleasant experience! Delivered right on time and as...
Very pleasant experience! Delivered right on time and as described. Olivia took all the necessary precautions to make sure the delivery was minimum contact as required.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Harmolianf350!, Thank you for leaving such a great review and high star rating. Our staff works hard to go the extra-mile for our valued guests, so your feedback means a lot to us. If you have any additional needs or questions, we will be more than happy to assist you! Take care and drive safe! Kind regards, Abriana Smith Sales Representative
escape owner
always courteous and keep you updated. they work with you in scheduling.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joanne, Thank you for taking the time to notice those efforts and for leaving such an awesome review! Our staff works hard to go the extra-mile for our valued guests, so your feedback means a lot to us. Please let us know if there is ever anything else we can do for you! Take care and drive safe! Best wishes, Abriana Smith Sales Representative
Shock. Denial. Obsessed. Grateful. Happy. Just some of...
Shock. Denial. Obsessed. Grateful. Happy. Just some of the adjectives that come to mind when I think about what happened Saturday . And it’s such a great story! And really it’s all because the girl that I haven’t seen or spoken to in years posted a picture of her washing her gorgeous ranger. I have been noticing that she works for Ford and thought about reaching out to her when all this was over but when I saw her truck I sent her a message saying I was so jealous cause that was pretty much my dream truck. She says do you want one LOL. I wasn’t sure what to say because it’s no secret that the fully loaded pick up trucks are a little bit pricey and sometimes don’t lease out well. But enter in a fabulous beautiful car saleswoman and a pandemic recession. Because of those two reasons right there I proudly introduce to you Hardy 💙💙. This girl did everything in her power to get me at the price that I was comfortable with to get me in my dream truck. Scary to do this in such an uncertain time but my lease is up. I just made my last payment. I was just about to do the three-month extension. It’s crazy to think that if she didn’t post a picture of her washing her truck this probably wouldn’t of happened. I didn’t have to lay out a single penny no tax no title no first months payment nothing ZERO. Legit sign and drive with masks and gloves on LOL I couldn’t even hug this girl ! This was a no brainer but again this is all because this amazing woman made the deal of a lifetime happen. Olivia I will never forget what you did. You went way above above and beyond. I am absolutely in love over the moon with this truck. I never thought it was possible to love your vehicle so much LOL. I also never thought I would leave the Jeep family but I am proud to say I am now part of the Ford family!!! Thank you for making this the most enjoyable car sale ever! I can’t wait to purchase another one with my boyfriend moved here from Ireland 💙💙💙💙💙💙💙💙💙💙💙
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Loridoll, Thank you for taking the time to leave us such a thoughtful review! We are so happy to hear that you had a positive experience working with Olivia. It means so much to us to have earned your trust in our business. We hope to see you again in the future. Take care and drive safe! Best wishes, Abriana Smith Sales Representative
Ford Explorer 2020 ST
Service personnel and sales (Mickey Hendricks) were very professional and knowledgeable. Very well operated service department--very efficient. I have purchased several cars from this dealer, and my experiences have always been positive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Daniel, It's great to hear that you enjoyed your experience working with Mickey! Your satisfaction means a lot to us, and we truly appreciate you choosing Maplecrest Ford for all of your automotive needs. If you have any additional needs or questions, we will be more than happy to assist you! Take care and drive safe! Best wishes, Abriana Smith Sales Representative
What a great sales experience. From the professional,...
What a great sales experience. From the professional, pleasant greeting at the start to the thoughtful gifts for my daughters at delivery, Emma was courteous, caring and thorough. Unlike any other car shopping experience I’ve ever had, working with Emma was an absolute pleasure. Maplecrest has a customer for life!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dchealy, It's great to hear that you had such a positive experience working with Emma! We really appreciate you taking the time to leave us feedback. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen. Thank you for trusting in our business, we look forward to your next visit! Take care and drive safe! Best wishes, Abriana Smith Sales Representative
Although we live almost 40 minutes from the Maplecrest...
Although we live almost 40 minutes from the Maplecrest location in Mendham we make it a point to get our Vehicles we’ve purchased or leased from them to be serviced at their excellent service department. No different just the other day to replace a blown tire and a damaged rim. Set pricing you can trust especially on name brand tires as low as you will find anywhere. Excellent work and price, THANK YOU! Pete & Jennifer Kelly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Pete & Jennifer, We're so pleased to hear that everything was completed to your satisfaction! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Take care and drive safe! Best wishes, Abriana Smith Sales Representative
The best experience ever Olivia is the best sales person...
The best experience ever Olivia is the best sales person ever Recommending everyone to go there Place was clean and it was a quick transaction
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hugoabimports, It's great to hear that you had such a positive experience working with Olivia! Our staff works hard to go the extra-mile for our valued guests, so your feedback means a lot to us. We hope you continue to choose Maplecrest Ford for all your vehicle needs! Take care and drive safe! Best wishes, Abriana Smith Sales Representative