Reviews
I saw 2025 jeep grand Cherokee on the internet, decided
I saw 2025 jeep grand Cherokee on the internet, decided to Palmers, talked to Kevin Williams, we set up a time, he was courtesy & very knowledgeable, showed my & I feature we did know it had, my friend that was the selling point point, we are so happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review! We're thrilled to hear that Kevin provided you with a great experience and showcased all the features of the Grand Cherokee. Enjoy your new ride, and we appreciate your support!
Sarah was very nice and informative.
Sarah was very nice and informative. I have never had such amazing customer service at a dealership like this one!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Genesis! We're thrilled to hear about your positive experience with Sarah. Our team strives to provide exceptional service, and it's great to know we hit the mark. We appreciate your feedback and look forward to serving you again!
The services people are very helpful, they would do
The services people are very helpful, they would do everything to make sure that your car is well maintained and make you feel comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're thrilled to hear that our team is providing helpful service and ensuring your car stays in top shape. Your comfort is our priority, and we appreciate your kind words!
Rich Kinsey was very profesional and attentive.
Rich Kinsey was very profesional and attentive. I had to take my truck 3 times and had to wait around a month waiting on parts other than that everything is good so far hope my check engine don't turn on again. Thanks for all your healp.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jaime, thank you for your fantastic review! We're thrilled to hear that Rich provided you with professional and attentive service. We appreciate your patience with the parts wait, and we're here to help if you need anything else. Wishing you smooth driving ahead!
Everyone is always very nice and helpful.
Everyone is always very nice and helpful. They always get me in and out in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alyson, thank you for your fantastic feedback! We're thrilled to hear that our team is consistently providing you with friendly and efficient service. Your satisfaction means the world to us, and we look forward to continuing to meet your needs!
We’ve purchased several cars from Palmer Dodge, and every
We’ve purchased several cars from Palmer Dodge, and every experience has been excellent! Austin Kohler was fantastic—knowledgeable, patient, and truly dedicated to helping us find the perfect vehicle. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled to hear about your positive experiences with us and Austin. Your recommendation means a lot, and we’re glad we could help you find the perfect vehicles. Looking forward to serving you again in the future!
This dealership is a always a joy to work with.
This dealership is a always a joy to work with. They are always professional and courteous!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Elite! We're thrilled to hear that you had a great experience with us. Our team strives to provide the best service possible, and your kind words mean a lot. Looking forward to seeing you again soon!
Always professional and efficient.
Always professional and efficient. Kim was amazing in making sure my jeep was taken care of in a timely manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experience with Kim. Our team prides itself on professionalism and efficiency, and we’re glad we met your expectations. We appreciate your feedback and look forward to serving you again!
I have mixed feelings about this.
I have mixed feelings about this. i was sold a vehicle that had issues to start with. The check engine light was one. They told me that it would go away (as they cleared the code) to find out that it had a serious issue. The service department was awesome to identify the issues and worked on it while lending me a vehicle. i wished they would have been more upfront with me about the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your experience, Martin. We’re glad our service team could assist you, but we apologize for the initial communication issues. Your feedback is valuable as we strive to improve transparency and ensure our customers have a better experience. Please reach out to us so we can offer the best solution to this matter. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Service tech was great, but they are extremely expensive.
Service tech was great, but they are extremely expensive. After being a loyal customer for many years, I’m surprised at how they charged me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We’re glad to hear you had a great experience with our service tech. We understand pricing can be a concern, and we appreciate your long-time loyalty. Your input helps us improve, and we’ll definitely take it into consideration. If you have any questions or concerns for us, please don't hesitate to reach out. Sincerely, David Keller, Service Manager, service@palmerdcj.com