Reviews
Service team was incredibly helpful and responsive!
Service team was incredibly helpful and responsive! Our needed repairs were ugly, but the service was beautiful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear our service team made a positive impact, even with those tough repairs. Your feedback means a lot to us, and we’re here to help anytime you need!
Palmer dealership was the best experience I have ever had
Palmer dealership was the best experience I have ever had buying a car. I did not feel pressured and felt that Jay Starks was very helpful in getting me a great deal. If I ever need another vehicle I will definitely come back to Palmer Dodge Chrysler Jeep Ram to buy it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We're thrilled to hear you had such a positive experience. Jay is fantastic at ensuring our customers feel comfortable and valued. We look forward to helping you again in the future when you're ready for your next vehicle!
Its hard to believe there is a dealership with this
Its hard to believe there is a dealership with this quality of a service department. But, Palmer Dodge is wonderful. Sarah Jaramillo is excellent. I took the time to learn her name because she took great care of me. And my Jeep. She is responsive and attentive and far more interested in listening to what you need instead of figuring out what to try to sell you. The Service Department is excellent, and (I can’t believe I’m saying this) reasonably priced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the amazing feedback! We’re thrilled to hear about your positive experience with Sarah and our service department. Our team is dedicated to providing attentive care, and it’s great to know we met your expectations. We appreciate your support and look forward to serving you again!
Called to speak to used sales to verify a Certified
Called to speak to used sales to verify a Certified preowned vehicle was still on the lot. Spoke ith salesman, Jay Starks, who not only verified the vehicle was there, but also sent me a video of the vehicle within minutes. After explaining that I will not be able to make it that day, I asked if he was working the next morning, which he was so I told him I would meet him first thing when they open. At 9 AM the next morning I walked in, met and shook hands with Jay then walked out to the vehicle to look it over. After a test drive I was decided then within an hour I was driving off with my new to me certified preowned Gladiator after signing paperwork with Finance Manager, Chris Boozer. Definitely a great experience with all employees.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your fantastic review, Dan! We're thrilled to hear about your great experience with Jay and Chris. It's wonderful to know you found your perfect Gladiator so smoothly. We appreciate your feedback and hope you enjoy your new ride!
Even tho my truck has had issues the service department
Even tho my truck has had issues the service department has taking great care of me and my truck
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback, Jeromy! We're glad to hear our service department has provided you with the care you need for your truck. Your satisfaction is our priority, and we appreciate your trust in us.
Excellent communication and prompt and professional
Excellent communication and prompt and professional follow up. Always great results when I got to Palmer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled to hear that you appreciate our communication and follow-up. Your success is our priority, and we look forward to continuing to deliver great results for you!
I’m generally satisfied with the level of service
I’m generally satisfied with the level of service received from the dealership including oil changes and repairs. But dissatisfied with technician stating during last repair visit that Wrangler water pump required replacement ($1,200). And subsequent inspection by another shop found the coolant leak was due to a loose hose clamp and not the water pump. This could have caused me to spend $1,200 unnecessarily.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your feedback, Leo. We're glad to hear you’re generally satisfied with our service, but we apologize for the confusion regarding the water pump. We appreciate you bringing this to our attention and will work to ensure clearer communication in the future. Your trust is important to us!
Luis, my service manager does a great job each time I
Luis, my service manager does a great job each time I bring in the Jeep Grand Cherokee for service. Keeps me well informed about the problems that need repair. Covers the parts, cost and time line to finish the service. Very professional and courteous. Thanks Luis.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Luis has consistently provided you with top-notch service for your Jeep Grand Cherokee. Keeping our customers informed and satisfied is our priority. We appreciate your kind words and look forward to seeing you again!
Very pleasant experience when we purchased our Jeep from
Very pleasant experience when we purchased our Jeep from Palmer. Everyone we have dealt with at Palmer has been very nice and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great feedback, Jared! We're thrilled to hear you had a pleasant experience purchasing your Jeep. Our team strives to provide excellent service, and it's wonderful to know their efforts made a difference for you. Enjoy your new ride!
Great, fast service totally met my expectations and did
Great, fast service totally met my expectations and did it efficiently and with a great level of direct communication. I will definitely recommend this to other.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled our service met your expectations and that you appreciated the communication. Your recommendation means a lot to us. Looking forward to serving you again!