Reviews
The service is very good and efficient.
The service is very good and efficient. The person who attended me was Hiriam Morales-Baez and he was excellent. I had no contact with any other people at the dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experience with Hiriam. Our team strives for excellence, and your feedback reinforces our efforts. We appreciate your support and hope to see you again soon!
They are a complete joke.
They are a complete joke. They never fix the problem right the first time but go about it piecemeal, leaving you to have multiple breakdowns related to the same issue. They are the reason I now own a Honda!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your frustrating experience. We strive for quality and appreciate your feedback. Your concerns are important to us, and we’re committed to improving our service to prevent issues like this in the future. Thank you for sharing your thoughts. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Always have great service - especially from Kim!
Always have great service - especially from Kim! My car is serviced quickly but thoroughly and they always respect my time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, Danielle! We're thrilled to hear that Kim and the team provided you with quick and thorough service. Your time is valuable, and we’re glad we could respect that. Looking forward to seeing you again!
I can't be more satisfied with the staff and management
I can't be more satisfied with the staff and management at Palmer DCJR. Everyone there is curious, professional and extremely knowledgeable. Thank you so much for all your help !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you had a great experience with our team. Your kind words about our staff and management mean a lot to us. We’re here to help anytime you need assistance!
Transaction was easy and straight forward no hassle or
Transaction was easy and straight forward no hassle or prolonged discussions. Sales Representative was nice and informative. Was in and out in about 2hrs when I came to pick up the vehicle at the communicated time. Finance manager gave me details and options quickly and I was in and out. Overall good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Evelyn, thank you for sharing your positive experience! We're thrilled to hear that our team provided you with a smooth and efficient process. Your satisfaction is our priority, and we appreciate your kind words about our sales and finance staff. Enjoy your new vehicle!
This place is horrible and disgrace!
This place is horrible and disgrace! We were not greeted and all we got was the financial manager only interested in getting the check for vehicle.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Shonniah, we’re truly sorry to hear about your experience. Your feedback is important to us, and we’ll be addressing this with our team to ensure better service in the future. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Had to trailer in the vehicle, and they had a spot for
Had to trailer in the vehicle, and they had a spot for us to unload it on site. Good and honest service and quick turnaround.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback We're glad you found our unloading spot convenient and appreciated the honest service. Quick turnarounds are what we aim for. Safe travels with your vehicle!
Good service.
Good service. They handled my truck with care made sure it was secured by coving the broken window until it was repaired. Would highly recommend their service team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! Your recommendation means a lot to us, and we're here to ensure that all our customers receive the best service possible.
Always terrible wait time for basic service.
Always terrible wait time for basic service. I sat for 3 hours after my appointment waiting for an oil change. I walked to the back to see my vehicle ready to go but no one notified me as I sat in the waiting area for 3 hours. I will never return to dealership to purchase a car.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kimberly, I’m truly sorry to hear about your experience. We strive for timely service, and it’s clear we missed the mark. Thank you for sharing your thoughts with us. If there's anything we can do to help, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Best price and service around great people with the best
Best price and service around great people with the best inventory up front about everything thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
David, we’re thrilled to hear you had a great experience with us! Our team works hard to provide the best service and selection, so your feedback means a lot. Thanks for choosing us, and we look forward to serving you again soon!