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T E R R I B L E!
We came in to look for a new Tahoe and the experience was AWFUL. When we got there, the manager looked down on us and was not professional at all. On the other hand the sales rep, Miami was really nice and helpful. He showed us around and helped us choose the vehicle we wanted. We test drove it and were ready to buy but the manager didn't want to sell it to us saying that he won't take the GM family discount because soon he'll have another person that would be willing to pay 10 grand over the asking price. He said it in very disrespectful manner, didn't have any other solution for us. To be honest, if we wanted to we could have paid in cash but would never want to do a business with a place like this one. I feel like there should be some coaching provided for the managers - seems like sales reps have better manners than the people that are above them. Will never recommend this place to anyone - waste of time and straight forward discrimination.
Terrible customer service
Feel completely scammed by this dealership! Do not buy a car here!!! Drove off the lot bought a dvd and put it in- doesn’t work and they wouldn’t do anything about it! Paid way too much for a car that has problems. Brakes and rotator pads already need to be replaced after a month of having it AND we had to do all the tags and emmisions on our own. Have never had such a terrible experience with a car dealership.
I was very well pleased with the service I received. The service is always friendly and done in a timely manner.
I call the dealership to see if they had any Tahoes in stock. I spoke to the salesman and he sent me some pictures of two of them. I really liked one of them so we discussed the features and the price, which matched the price online. When I got to the dealership, I took it on a test drive and I decided that I wanted it. I started going through the buying process, and then he tells me that the truck is $5,000 more!! Then I spoke to the GM and she was very rude! She also told me that brokers are calling about the car and that they have to do what they have to do to feed their families. When I asked her if the brokers were more important than getting a customer for life, she basically said yes. That's bad business for them to show One price, the salesman confirm the price but they won't honor the price!
Almost 8 hour wait
On March 29, 2021, I arrived at Steve Rayman's service department a little after 10 am for an oil change with a tire rotation on my Silverado Z71. I was told by my service advisor that there will be a bit of a wait as there were several customers that were ahead of me for the same thing; That was fine because there is always a bit of a wait at the dealership. Around 11:10 am my service advisor informed me that the oil change was completed but I needed front and rear brakes; I told him that was fine to replace them I was already here, I was told I should take 1 ½ hour to 2 hours. So, I was looking for my vehicle to be finished at least by 1:00 or 1:30 pm. At 2: 30 pm I asked for a status update my service advisor called and he was told that it was being worked on and it should not be much longer. I patiently waited and at 3:50 pm I asked for another status I was told the same thing. So many other customers came and left while I was still sitting in the waiting room. My vehicle was brought around at 5: 30 pm so I was quite upset that was 7 ½ hours for me to leave. What made me even more upset is that the tech put on my paperwork that everything was completed by 12:24 pm and it was clearly not. The last time I came in for an oil change was early in the morning I sat there for 4 hours but the tech put on the paperwork that I basically there for an hour. Is this the common practice of the dealership to have customers sitting almost 8 hours for basic service but the tech lies on the paperwork about competition time. If they want proof the manager to need rewind the camera, this was utterly ridiculous. I wonder how many times a customer has sat for hours but their invoice reflects that they have only been there for a couple of hours.
Hi, it is disappointing for us to hear that your experience was anything less than great. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
2020 Chevrolet Malibu
I had a very nice experience buying my new car and they answered all my questions
Came into the dealership yesterday. Got an assessment on my vehicle. Stated that I needed a part that will stop my car from overheating. Paid over $400 to get the problem resolved. Later that evening, I experienced the same issues. Came back in today and all of a sudden, I need $1700 worth of work done. The technician Charles got irate and hysterical because I wanted an understanding of why he didn’t see the problem yesterday. It’s MY car and I PAID my hard earned money so I should be entitled to an explanation. These people charge ridiculous amounts of money for hours of labor for something that literally takes 15-20 mins to do and don’t want to thoroughly check your vehicle. The service is horrible!
BEST DEALER (STEVE RAYMAN)
The best dealership in Georgia! Period!! I want anyone that is interested in buying a Chevrolet Truck please make the trip to Steve Rayman! You will Thank me at some point! You will be more than satisfied!
Z71 2018 Silverado
Thank you for getting my truck in and out Sonja and the service department Great job
Worst of the WORST!
Absolutely the worst service I have ever receive at any dealership. The service Manager Mike Fryer is a disgrace to the customer service industry. Apart from that after buying a brand new sports car and having a defective part, they got GM to approve the part and then proceeded to deny that the part was ever approved and tried to charge me out of pocket. These people are liars and should not be trusted with any of your car purchases or needs. Everyone in this dealership acts like a used car salesman, even the people in management. They have truly provided the worst experience I’ve ever had in terms of buying and then servicing my new vehicle. Save yourself some sanity and go somewhere else for your purchase, this dealership is going bankrupt for their terrible service anyways.