Rick Case Hyundai of Duluth

I came here to have my SUV serviced and had a wonderful experience with Sarah. She was very professional, and so helpful with everything! You can tell she is knowledgable with what she does. I will be coming back and requesting her!

Thinking of buying a car from Rick Case Hyundai? A word to the wise, this is the home of soft spoken, sweet sounding excuses. We purchased a car 4/10/13. Since then I have spent hours on the phone and in person waiting on them to dispense all the money they owe. The dealership told me on 4/22 that they had been paid for the car. I'm still waiting on a check. I keep getting gentle soft excuses, but not all the money owed. Today is 5/3, yet another excuse. If this is the kind of stress your looking for, now know where to buy.

I enjoy hyundai dealership service. It is a pleasure to come and there is great customer service it makes it enjoyable to keep coming back.

Recently I was thrown into the car shopping world after I was involved in an automobile crash in which my truck was totaled. I had no idea what I wanted or what was new on the market. I shopped around for a few weeks. I drove more than a fair share of SUV's. Visited many dealerships and met many sales people and a few managers. For me this was not an enjoyable process until a friend recommended that I go to Rick Case Hyundai at Gwinnett Place. My friend said to ask for Larry Fitzpatrick. Working with Larry was a pleasure. Not once did I feel pushed or pressured to make any decisions. Larry is very knowledgeable about the vehicles he sells. On two separate occasions Larry stayed long past the time he should have gotten off work to help me. My buying experience was pleasant and easy. I purchased the Hyundai Sante Fe Limited and love it. Larry calls regularly to follw up and check to see if I am happy with my purchase and to see if I have any questions. I call that great customer service. I have recommended Larry and Rick Case to my friends and family.

Thinking of buying a car from Rick Case Hyundai? A word to the wise, this is the home of soft spoken, sweet sounding excuses. We purchased a car 4/10/13. Since then I have spent hours on the phone and in person waiting on them to dispense all the money they owe. The dealership told me on 4/22 that they had been paid for the car. I'm still waiting on a check. I keep getting gentle soft excuses, but not all the money owed. Today is 5/3, yet another excuse. If this is the kind of stress your looking for, now know where to buy.

Curtis has sold me 2 cars in the past year and I was really not even in the market. He showed me both vehicles by assessing my needs and wants and I could not be more satisfied. Both vehicles have made me extremely happy and I will continue to buy from Curtis in the future. I highly recommend him to anyone looking for the right car at the right value.

Brandon was wonderful, he listened and was not pushy! He made me WANT to buy a car from only him! I will definitely be back!

We bought a Hyundai Accent 2012 on March 19, 2013. My sales person was Randy Peiffer. He is really nice man . I walked into the dealer, test drove the white ACCENT and loved the drive but not the white color . Randy told us , they had same model car just come in, on cleaning process , oil change and ask me if i wanted to see it. I said yes. He brought me to the shop to check it out ,I like the color. Then we process the finances stuff , got approved. I am so happy. While we were waiting to process I need to leave to pick up my son, so I told my husband to stay to finish the paper work. I mentioned to him to make sure he recheck everything. Randy mentioned do not worry about the car, it has 60.000 mile warranty , If something wrong just bring it back. We trusted him. We got the car around 3.30 pm , I drove it , love it but one mistakes i made is I did not run the AC. (that time we didnt need it, too cool to use AC that month) . April 20 '2013 I drove the car to my office , at that day i need to use the AC due hot day and pollen . After 15 minutes driving i don't feel the cool air . Right at that moment I call rick case , Tony Park answer my call and told me that i can bring the car to find out why . I drove to dealer around 3.45 pm .Tony help me , after 10-15 mins he told me that i hit something and broke the pipe that why the AC not working. For the whole month i have the car I did not hit anything. I told him ,that i have warranty , he mentioned to me that the warranty not cover that. I totally shock. I just bought the car Mar 19' 2013 and only drove it for a month , paid almost $ 3000 extra on warranty and they told me i am not covered. The most hurtful thing to hear was that they kept telling me that i hit something. I am postive I did not hit anything . They said they did a 105 point check ( which need 1 week to get the copy) before the sales and I do trust them but i did not hit my car to anything. How come this can happen ? I only put 2000 miles in that car. I told Randy about what happen , he told me that he will talk to general Manager and so far no luck for me. I am really sad, mad and disappointed . Why do I need to spend extra money on something that is not my fault. Hope this will not happen to other people. Don't spend your money on extra warranty that you cant use on this kind of situation. Hopefully somebody from Rick Case Hyundai -Duluth will reconsider and help me fix the Air Conditioner. Sincerely, Dian Liswani

My disappointment, however was with the service department techs, that worked on my car. I brought my car in for service and they say the was the air bag control will cost 680 to fix one day leather i have call that i have to fix the belt an i have to pay 410 more and today someone call to tell my that is to cost a 1,000 dollar more i feel like someone don't no about my car problem

I live in FL and saw the nearest Genesis Coupe I wanted was at Rick Case in Duluth. Called them up and was paired with Manish. He was very good at answering my questions and making me feel comfortable enough to ride up there. Even reserved the car so it would be there when I arrived. Price was pretty much what I expected/discussed too. Very busy on a beautiful Saturday in April, but was still in and out within 3 hours or so which is about average for a new car buy for me. Love the car!!!!