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Rick Case Hyundai of Duluth

(1,336 reviews)
Visit Rick Case Hyundai of Duluth
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 413-0519 (866) 413-0519
Used (866) 776-1250 (866) 776-1250
Service (888) 609-5766 (888) 609-5766

Reviews

(1,336 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Hyundai of Duluth from DealerRater.

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These guys were nice

Didn't meet a guy in there that wasn't nice. i am very glad i bought my first car here. Blessing was a super nice guy. He ran down to the lot 5 times to get another vehicle to try

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Felt Rushed

I felt rushed through the whole process and I felt like they did not meet me on my wants and needs. I was called several times prior to getting the deal done but after that was done and I needed something, no one could be reached. No one returned my calls. No a good way to treat your customers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

awesome experience! Friendly staff and feels like family!

My second car from Rick Case Hyundai! I love them ! I've already recommended them to a co worker! I'm enjoying my new car!! A number 1 !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome back to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

First Class Dealership!!!

I cannot say enough kind words about Rick Case in Duluth, maybe my telling you this is my 3rd Hyundai in (4) years from Rick Case can give you a clue. The sales team was very knowledgeable and did not pressure me at all. Ask for Hamilton and Sky they took their time with me and answered all of my questions. Ms.Tammy and the service team is like no other. I relocated here from Chicago and had my Mazda serviced with Rick Case, I was so satisfied with the service I decided early on when I was in the market for a new vehicle, Rick Case would be my ONLY choice. Make this your choice as well and tell them Jay Latson sent you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Jay for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome back to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Excellent Service

I would highly recommend this dealership, and specifically, Richard Williams and Dale Allen. I was very pleased every step of the way. The Sales Managers were also very pleasant to work with. I was prepared for a headache and they made everything flow smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Great

I had issues with another Hyundai dealer.Called Rick Case and spoke with Chelsea she went to the lot verified they had the color and stock number. Then spoke with Chris he assured me they will take care of me. Bryan got involved he was the GM. I didn't know it. I brought a 2015 Sante fe from Malcolm Cunningham hyundai Horrible Experience. I returned the car and bought from Rick case Great Experience and Better rate overall it was Superfantastic. My sales per person Hamilton was awesome as well. Everyone was on the same team of customer satisfaction and you don't find this everywhere. I can't leave out Josh in finance explained everything clearly. I had the WOW experience! !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We are very happy to give your WOW experience! We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

First Time Buyer

This is my first time buying a car I was nervous but the Rick Case of Duluth welcome me and my husband with open arms the sales reps where tthe best. I would definitely recommend family and friends to Rick Case of Duluth. They make u feel like family so I'm glad we are apart of the Rick Case circle now.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We are honored that you trusted us with your first car purchase. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Super friendly

All the employees were super friendly and attentive. Very helpful and the process was so easy. I would highly recommend this dealership and Hyundai vehicles in particular, this was my second one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome back to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

"Returning Customer EC"

I would like to say Thank you for everything, your service is excellent. This was my 3rd purchase from Rick Case and I will return. Dale and Richard are awesome. I would recommend R L to help anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth and for the third time. It is always our pleasure to see our return customers. We look forward to continued business with you. Welcome back to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

My experience was wonderful

My car buying experience with Michele Rudolph was wonderful she was cheerful, pleasant, and just nice and i just love the way she treated me durning my experience and i would recommended her to my friends and family. She sold a car to my mother and she treated her as well as she treated she me and i think she is very nice. I have highly recommened her to everyone i knpw.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth