Rick Case Hyundai of Duluth

I came in and bought a 2013 veloster two weeks ago. The process was a breeze. Curtis knows his product very well. Stephan was so nice and easy to work with. I will be going back for a long time buying my cars from Rick Case

Best customer service so far in my life. Everything was great and everything went easy and smooth. I will tell all my friends and family.

very clean dealer and the staff was very help full. the manager got me a great deal no hassle

Excellent and quick sale! RL was a very personable salesman.

Purchasing my car at Rick Case Hyundai in Duluth has been one of my greatest mistakes in life so far. In attempts to make this review as simple, and straightforward as possible in hopes to help future buyers, I will list the details below, and then follow up with my comments and purchasing story. Car: Genesis Coupe 2.0T Year: 2010 (Used) Purchase Date: October 18th, 2013 Salesmen: Anothony Finance Manager: Zak Warner & Dale Allen To start, I went into the dealership knowing that I wanted a Genesis Coupe, and I wanted it used, preferably with performance modifications already done on it, and I found exactly what I wanted... a Red 2010 Gen Coupe, fully loaded with aftermarket parts from previous owners. Being a car guru, I could tell the prior owners were serious about the vehicle and had taken excellent care of it, and had the parts professionally installed. The car itself isn't exactly the issue at hand, its the dealer experience that is the issue. My salesmen was new, untrained, however very nice and personable. He got my paperwork done, and I headed over to Zak Warner (finance manager) to complete my contacting, and talk about my car loan. He offered me the additional 36 month, 30,000 mile warranty as the car already had 50K miles on it, now this being my first car purchase from a dealer, I took the offer (it seemed worth it). I was not presented with any information about the Cost Guard Warranty, which really isn't a warranty, its a service insurance plan. I also was convinced into buying the EnviroGuard service plan, which was $1,440.00, and the Cost Guard plan was something like $3,450 (which you can cancel and get a refund). I finalize all my paperwork, including the tag and registration paperwork which allowed me to not have to worry about dealing with registering my car and tag paperwork through the state. Well, it is January 19th, and I STILL have NO TAG. I have gone through 4 temp tag extensions since purchasing, and still no tag. Reaching someone at the dealership is impossible in regards to the matter. The manager has not returned any phone calls, nor have any emails been returned. The second issue is that, the 3K+ I dropped on the Cost Guard insurance was a complete waste, as they specifically WILL NOT cover vehicles that have aftermarket modifications on them. So... the dealership willingly sold me a $3,450.00 insurance plan, that they knew (or should have known) would be completely useless to me. I am sure they collect some kind of commission / profits on it. So it is January 19th 2014, I still have no tag, no registration, cannot reach anyone about the issue, have traveled to the dealership 4 times now to get extensions, and in this time period I have already paid off my car loan. Which means I am entitled to the car title, I legally own the vehicle now. But guess what? Dealership will not hand over the title, in fact they never even sent it to Associated Credit Union. The credit union should have received the title since they were the lender, but they never received it... interesting eh? I am currently in the process of trying to cancel the CostGuard so I can get that money back which was a complete waste, and I now have an attorney advising me as to where to go next, since I dropped $23K on a car, and have no title, tag, or registration. The situation is beyond infuriating... I have since taken my business to Jim Ellis Hyundai off 141, and let me tell you, the service is no comparison. Take your business elsewhere, Jim Ellis has treated me exceptionally, with no B.S.

Over the past 2 years, we have worked with all of the employees checked, as well as a couple who are not longer with Rick Case. Every dealing, with the exception of one minor problem with our first car we purchased (exhaust problems with our 2012 Azera), has been EXCELLENT! All of the people we have dealt with have been positive, upbeat, friendly, and professional. We did experience a minor inconvenience of having to return to the dealership a couple of days after purchasing our second car (a 2013 Genesis R-spec) from them, but it was for good cause. Jose ran the numbers again, and managed to reduce our payments over 100.00 a month, saving us over 10,000 dollars! Stephan and Larry weren't directly involved in our purchase, but the two of them spent a lot of time talking cars with my husband and making the wait for delivery bearable. I have already plastered a recommendation for this dealership all over facebook, exposing their virtues to over 800 friends. Hopefully, that will lead others to Duluth to deal with these people and walk away satisfied customers, determined to purchase all future vehicles there.

Over the past 2 years, we have worked with all of the employees checked, as well as a couple who are not longer with Rick Case. Every dealing, with the exception of one minor problem with our first car we purchased (exhaust problems with our 2012 Azera), has been EXCELLENT! All of the people we have dealt with have been positive, upbeat, friendly, and professional. We did experience a minor inconvenience of having to return to the dealership a couple of days after purchasing our second car (a 2013 Genesis R-spec) from them, but it was for good cause. Jose ran the numbers again, and managed to reduce our payments over 100.00 a month, saving us over 10,000 dollars! Stephan and Larry weren't directly involved in our purchase, but the two of them spent a lot of time talking cars with my husband and making the wait for delivery bearable. I have already plastered a recommendation for this dealership all over facebook, exposing their virtues to over 800 friends. Hopefully, that will lead others to Duluth to deal with these people and walk away satisfied customers, determined to purchase all future vehicles there.

I bought my car from Rick Case December 9, 2013. After having my car for not even a month now. I have came to the problems of my car not wanting to start. After working and not having enough time to get my battery tested I finally went today. They informed me that I had a bad battery. Being upset I drove to Rick Case and demanded that I wanted a new battery. They informed me that I reached my limited warranty. I understand that completely. However, when I bought the car I as well purchased two warranties as well one of them which included 36,000 miles or 3 years BUMPER TO BUMPER. I was informed by my finance manager that it would included everything with my car besides WEAR AND TEAR. I was told by my usual mechanics that a battery is not considered wear and tear. Casey the sales manager informed me that there was nothing he could do as well of having the attitude that it didn't mean anything to him to have an UNHAPPY customer. I went home to look at my warranty paperwork to find that I am missing lots of paperwork that included my WARRANTIES. I was informed before buying my car from the dealership that this wasn't a great dealership to buy a car from. But ignoring all opinions I went with them because my sales lady was AWESOME! After dealing with Casey about this issue I see why I was told to not go with this Dealership. This was a horrible experience that I now regret. The lack of sympathy after having to go through this not even a month after buying my car and now having to afford a new battery on top of it being a college student is ridiculous. I bought this car thinking it would be dependable which other than the battery I have had no issues with. But having to fork this money out is going to put me in a tough situation.

WORST MISTAKE OF MY LIFE BUYING A CAR FROM RICK CASE HYUNDAI!!!!! My salesperson was Richard who was friendly but lacked knowledge on the car, financing and servicing. Could not answer the majority of my questions. In the first 6 weeks of having my car I have already had to replace a tire that blew after hitting a bump in the road at 20mph. Then last night for no reason my entire back window spidered and completely caved in sending shards of glass all over my car. I was turning onto my street in my neighborhood going 15mph with no other cars around me. When I brought my car over to RICK Case to get my car fixed because this obviously should be covered by my warranty, I was called a liar by my salesperson, the service manager and the sales manager. Because no way that would just happen to a window. According to the service manager it might have been an acorn! Really? An acorn? So they are refusing to honor the warranty on my car and saying that I will have to pay to fix the window myself to a price of $536!!!! I have made one payment on my car and so far I have already paid $200 dollars for a new tire and now they are telling me I need to spend $536 for a new window!!!! Unbelievable!!!!! What kind of customer service is that???? Everyone do yourself a favor and avoid RICK case like the plague!!!!!!! My first brand car has turned into the worst nightmare!!!!

Steven is absolutely fantastic to work with. I really appreciated how helpful he was throughout the process. I'm so happy with my new Hyundai Sonata!