Rick Case Hyundai of Duluth

I bought a 2012 Veloster from them yesterday. Want to say thanks to Raul and Zac for all the hard work!!! Service was great!!! I will not shop any where else for now on!!!

Got a new 2013 V from Fred Scott today. Very happy with the service. This is my family's 4th car from Rick Case and will always recommend them to anyone. Going to continue to buy cars from this dealership.

Just purchased a certified pre-owned from Rick Case Hyundai with the assistance of Fred Scott. He is very knowledgable & helpful and went to bat for us to get the pricing we needed to make the deal happen. We're loving our Sante Fe. Would recommend Fred and this dealership!

Great service and enjoyed working with Fred! He had a lot of patience and was able to find the car I wanted. Loving my new Santa Fe!!

BEST CUSTOMER SERVICE EVER!!!!!! I have been in a few times for service on my 2007, 94,000 mile Veracruz. Every time the service department has been outstanding. Thanks, Sarah, Tony, David, Nicole and Chong. Well, this past Saturday I was back at the service dept. I had expressed interest in a new vehicle in the past and Nicole introduced me to FRED SCOTT. I wasn't positive I was ready to let go of my Veracruz, but Fred listened to what my needs were and, after service called to tell me what I need to repair my vehicle, Fred called to tell me to come in and look at what he could do. I went back to the dealership and Fred was able to put me in a new Sonata, which is the vehicle I had expressed interest in, in the color I wanted. He got me a decent value on my trade, considering it was sitting in the service department needing repairs, and he got me a great deal on my new vehicle that fit into my budget. Oh and FRED did all of this in less than 2 1/2 - 3 hours. Of course, he had a lot of help from his great finance guy Manish and his Manager Casey. I hate buying new cars and this truly was the best experience. The people at Rick Case have made the experience fun and painless. THANKS FRED!!!

I purchased a car for my daughter from this dealership and was told by the sales rep(Randy Peiffer) that I had three days to bring it back if I changed my mind. When my daughter starting signing the documents I asked where was the document that stated there was a three day return policy and the sales rep told me the finance person would have it. When we went into the office with the finance person(Dale Allen) he said that Rick Case just had a three day return policy. I told him that I don't think they would honor a word of mouth policy and I wanted it in writing. He had a document that stated promises made by the dealership. He wrote in "Three day return if change mind", signed it and had my daughter initial it. I took the car to have it inspected after I purchased it(As I was told they couldn't allow me to take it to get inspected before the purchase because of insurance purposes) and the car had more issues than I was willing to fix. I took it back to the dealership and was told that the car was sold "As Is" and wasn't covered by their return policy.. I told the sales manager(Casey Lloyd) that I suspected that might be his response so I got it in writing. He said show me where you have that in writing. When my daughter went though her paperwork, the page wasn't there. The finance person had thrown it away and folded up the rest of the papers as if he had included it in with the rest of the sales paperwork. UPDATE: After posting this review, I was contacted by Kelly Smith who listened to my story and stated she would find the "We Owe" document and get back to me. When we talked next, she said they were unable to find the document and I would be allowed to return the vehicle. The vehicle was returned and my money was refunded.

Mike Green was great to deal with But his managements stinks. I made two visits there to buy a car and both times The walkout price was different than what I was promised. They nickel and dime you to death where I have a ended up being very frustrated and left Very dissatisfied over a few hundred dollars. My son bought his first vehicle here and they promised him a $400 College graduate rebate program thru Hyundai as long as His credit score was 680. It was 686 but they still said they would not submit the Hyundai because They said it wouldn't go through Due to a $50 late payment five years ago While he was in school,Even though I cosigned and mine was 815. They simply didnt want to be bothered,all they were interested in selling a vehicle and getting me out the door. Need the vehicle so Bought the vehicle even though I was very unhappy. I was curious about their lack of initiative so I went to AutoNation in Buford and they said it was no problem and they got it preapproved by Hyundai. Proves my point that Rick case did not want to be bothered because they wanted to sell new vehicle and get me the heck out the door. I will be purchasing two new Hyundais over the next two years and will not step foot in Rick case. I will be doing business with AutoNation in Buford Georgia. AutoNation Hyundai Buford is straight up Helpful and no BS. Several other posts here are very consistent with my experience. Once Rick case sells you a vehicle They could care less about whether you're happy or not. Their management could use a class in professionalism and customer service. My frustration was not the difference in money but the lack of them not Being straight up. They were very disrespectful and arrogant when I asked them to at least submit application To Hyundai. Autonation was more than happy to.

I LOVE THEM AND THERE SERVICE WOULDNT GO ANYWHERE ELSE IF I WAS PAID TO #LOYALTY THANK YOU SO MUCH BEEN COMING HERE SINCE 2006

I live in Montgomery, Al and purchase the car in GA. I request a price minus title, taxes and Tag. I was informed that they knew what they were doing and they knew how to figure the cost ob title, taxes and tag for Montgomery county, Montgomery, AL. I purchase the car on May 18.My temp tag expired and I could not drive the care for three days because no one who assist me. I final got hold of the dealer title and tag department and got another temp tag. The dealership mess up the VIN number for the delay in getting paper work to get the tag. On July 2, Montgomery county Probate office call to inform me that they received the dealer paperwork. Your dealership send a check for $987.23. The total cost to include a penalty for a delay in getting the tag. The total cost for the title, tag, taxes and penalty was $1177.19. A difference of $189.96. When I fax the information to your title and tag department, I was told that I would not be pay the different. As a Disable Veteran, I am very upset and will inform other Veterans of this service.

bought 2013 Equus that was damaged and misrepresented. Rick Case Hyndual refused to repair the damage that was in excess of $1000. Numerous calls and emails to Stephan Gronberg have gone unreturned. Same with Rick Case. I would be very cautious in buying from this dealership. A lawsuit has been filed and I expect full compensation.