Reviews
Great Experience
I spoke over the phone with Paul Jones and he helped me with a vehicle for about a week until it came in. When I came in to take delivery, he had everything ready to go and it was a super quick process with no stings or gimmicks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Luke, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
My sync navigation was not working.
My sync navigation was not working. Autonation Katy repaired it the same day I brought it in and also replaced a windshield wiper motor recall!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Robert Longoria did a great job getting my navigation sync 4 system working again, and got it done the same day, which really helped me! Thank you very much!
Close by and very efficient The service I have received
Close by and very efficient The service I have received has been very good. They have respected me and my time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer
Excellent experience Christian was great salesman and helped us a great deal with our purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Do not deal with sonny the finance manager.
Do not deal with sonny the finance manager. Threw in packages that he said “ are included with price of the truck”. Got home and it added over 4K to my price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.
I would have given this a 5 start, but I do not like
I would have given this a 5 start, but I do not like giving my email address out to a survey company. If you would change the way you do this, you might get better results. Service was good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello David, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Service advisor Dustin Thomas provided a good experience
Service advisor Dustin Thomas provided a good experience and capably coordinated my CarShield coverage for required repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is the second time I bought a car from this dealer,
This is the second time I bought a car from this dealer, they are still doing a great job, excellent customer service. ill recommend this dealer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, your satisfaction is our top priority. We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.
Maintenance and Recall
I was satisfied with my service. I took my car to get my oil changed and they notified me that I had a recall on my vehicle and added that to my service. It did not take too long for them to perform both services
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Brandolyn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly Service location is convenient professional
Friendly Service location is convenient professional people working at front desk Good communication right on time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!