Reviews
Doug was very knowledgeable and responsive.
Doug was very knowledgeable and responsive. We enjoyed working with him and our very excited about our new purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know you had a positive experience with Doug at Northside Lexus and that you're excited about your new purchase! We appreciate the feedback. Safe travels in your new vehicle!
The process was very easy, fast and friendly and a good
The process was very easy, fast and friendly and a good communication, Im happy to choose that location to buy my new car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know you had a positive experience at Northside Lexus and found the process easy, fast, and friendly. Enjoy your new car!
The car buying experience was painless as it could be.
The car buying experience was painless as it could be. When I called back everyone was like who is this. Oh well life in the big city.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know your car-buying experience at Northside Lexus was as smooth as possible. We apologize if there were any mix-ups on the phone, but we appreciate you choosing us for your automotive needs! Have a lovely day.
Dealership is sleazy like any other.
Dealership is sleazy like any other. Sales guy just made the sale and doesn’t respond to any questions since then. Lied about ordering a missing part. Had to keep texting him until he was finally out of excuses. I tried to order the part myself but they told me the sales guy had to. Won’t reply about second key fob. This is a terrible representation of dealership. These cars are too expensive to be treated like a take out order.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Cyndila, I'm sorry to hear about your experience. It's important that our customers feel valued and heard at all times, not just during the sale process. We'd like to look into this further for you regarding the missing part and second key fob issue — please reach out directly so we can assist in resolving these matters promptly. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300
Hi Cyndila. Please reach out to me at 281-569-3324 at your earliest convenience so we can discuss this directly. Thank you.
Hi Nick, what information do you need to check on the second key fob?
Salesman was great.
Salesman was great. Very easy to deal with. Only thing was he stated car had a new battery. 10 days after purchasing I had to replace it. It was Lexus battery and it was less than 2 months out of full replacement guarantee. Also asked for a cargo cover to be added and was told he would let me know. Nothing ever came of that.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your feedback and we're glad to know that our sales team was easy to work with. We apologize for the inconvenience regarding the battery issue and cargo cover, it's certainly not reflective of our usual standards, and we would appreciate the chance to speak with you to see what more we can do to help clear things up. If you are willing to discuss this further, please contact me directly. Thank you, Tim Karmout - General Sales Manager - 281-569-3308
Every single person I have dealt at Northside Lexus has
Every single person I have dealt at Northside Lexus has been very pleasant and knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! We are so glad to hear that you had a successful experience working with the Northside Lexus team. Safe travels, and we hope to see you back!
Ashley was excellent from our first contact with her She
Ashley was excellent from our first contact with her She is exceptionally personable and customer oriented. She found a 2024 RX350H for us which was about to be built. She kept us informed of the progress during manufacturing and shipping to your dealership. She also facilitated our test drive, purchase, trade in, technology lesson and meeting with Clayton. Every member of the Northside team we dealt with was wonderful - friendly, well informed about our car, options, warranties etc. their attitudes conveyed their enjoyment of their jobs and it was a pleasure to deal with Northside Lexus!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know that Ashley and the rest of our team at Northside Lexus made your experience enjoyable! It's wonderful to see how well you were kept informed throughout the process. We appreciate this fantastic review, thank you for choosing us!
Jason was great, walked through options and got me in the
Jason was great, walked through options and got me in the best car. Great purchasing experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congrats on your new ride! We are so glad that Jason was a pleasure to work with here at Northside Lexus! Thanks for the five-star review of Northside Lexus, and enjoy your car!
Austin was super helpful and understanding when I went to
Austin was super helpful and understanding when I went to browse vehicles. He later helped me choose a beautiful NX 250 that worked with what I had going on. Super professional and made himself available to any questions or concerns I had about my vehicle from purchase to currently.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kevin, we're glad to know Austin was able to assist you in finding the perfect Lexus NX 250 at Northside Lexus. It's especially great that he's been there for any questions or concerns you've had since your purchase, too! Thanks for sharing this positive experience with us.
Northside Lexus provides a wonderful customer experience
Northside Lexus provides a wonderful customer experience and Bobby Bosley makes the purchase or lease of a vehicle a pleasure. You would do yourself a favor to ask for him!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that Bobby and our team at Northside Lexus made your experience a pleasure. Thanks for recommending us — we appreciate it!