I bought truck. I got home and I realized the headliner was hanging down. My first thought was that I had just been taken. I called Rick and told him I... had a complaint. He said, "You don't have a complaint because whatever is wrong, I'm going to fix it!" I told him what was wrong and he said I could take it to any dealer and get it fixed OR he would have his assistant take it for me. I told him I would get back to him. I went over the truck with a fine tooth comb and found 2 other things that were wrong. Nothing major BUT things that weren't perfect. I called Rick back and asked him to have his assistant fix it. His assistant set up an appointment with me and came and picked up the truck. She brought it back in a few hours with everything fixed. THAT is customer service. Thanks Rick!