Reviews
Great experience buying a new SUV!
I had a great experience from start to finish buying a new car with Findlay Toyota. Dustin Donahue made the whole process very easy. He found the exact SUV I was looking for and also coordinated the trade-in of our Sienna. I highly recommend Dustin and the team at Findlay Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Melissa, for the 5 Star Review! Findlay Toyota Flagstaff strives to exceed our Customers' expectations and deliver a truly outstanding sales experience. We are honored to have you as our Customer!
Got the car I wanted at a fair price
Dustin was welcoming and patient as we went through the process. My first car buying experience was pleasant and while it did take a while, Dustin worked with me the whole way. He topped it off by sending me a picture of me ringing the bell with a dog bone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Lauren, Thank you for the 5 start review! It is always our goal at Findlay Toyota Flagstaff to provide an outstanding sales experience. We are honored to have you as our customer!
Thank you Findlay Toyota team!
Thank you Robert, Dustin Donahue and the Findlay Toyota team! Thanks for making the process so easy from start to finish. When it's time to trade in, we'll be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Josh and Mary, It was nice meeting you yesterday and thank you for the 5 star review! At Findlay Toyota Flagstaff, it is always our goal to provide an outstanding Customer experience. We are honored to have you as our Customer!
D biss
Dustin did an excellent job with me n my wife wasn’t easy because we work in two different counties. Answered all our questions. Seemed knowledgeable about toyata products. Very easy to do business with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the 5 star review! Findlay Toyota Flagstaff strives to exceed our Customer's expectations and deliver a truly outstanding sales experience. We are honored to have you as our Customer!
Most Pleasant Car Buying Experience
From start to finish I could not be happier with my experience at Findlay Toyota Flagstaff. I live in Vegas and was unable to find the perfect truck locally. Knowing that the local Findlay dealers have a great reputation I began searching at Findlay dealerships outside my area. I found the perfect truck at Findlay Toyota Flagstaff and after inquiring about it Dustin Donahue in the internet sales department responded immediately. Dustin went out of his way to answer all my questions and sent me videos and pictures of the truck so I knew what I was buying. Dustin got all the financing and paperwork in place without me being there. When I walked into the dealership the next day I was in and out of there in 40 minutes including taking a test drive. The finance department was not pushy and gave me a straight forward deal. I can’t thank Dustin or Findlay Toyota Flagstaff enough for making this the most pleasant car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Chris, Thank you for the 5 star review! Findlay Toyota Flagstaff strives to exceed our Customers' expectations, and deliver a truly outstanding experience. We are honored to have you as our Customer!
Car buyer
Dustin made my car buying experience very straightforward, even helping to setup my contacts from my phone on the dash display! I would recommend Dustin to friends. I would suggest that Findlay advise folks in advance of extended warranty options prior to day of purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John, Thank you for the 5 star review! Findlay Toyota Flagstaff strives to provide every customer with an outstanding experience. We are honored to have you as a Customer!
Paid for service with no results
I brought my car in with a check engine light on, they charged me 100.00 and said it was my gas cap. The check engine light came back on, I was told to bring it back, so I brought it back. They did more tests and said it was the fuel filler neck and charged me $1,000.00. The next day the engine light was back on, when I finally got a hold of Leslie, which was not easy, I was told to bring it back, so I did. Guess what...they wanted more money...I told them no. I had my daughter drive the car back to California and took it to my mechanic, he found the problem in less than a couple hours. He found a crack in one of the lines and replaced it. The cost of the hose was less than $10 dollars. The poor service, lack of knowledge and taking advantage of customers, for these reasons I do not recommend Toyota of Flagstaff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Customer Service and Support
Very nice and welcoming Great customer service Free car wash and vacuuming Shuttle service Organization on service Appointment reminders Service reminders Stress free environment Total Toyota care
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Doreen, Thank you for the 5 star review! It is our goal at Findlay Toyota Flagstaff to exceed our Customers' expectations and deliver a truly outstanding experience. We are honored to have you as our Customer!
New buyer
Dustin Donahue did an excellent job of following up with me for a few months. We had just moved to the area so we were quite occupied with other things. He is a great guy and he found us a great SUV. Thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank-you for the great review, Geri! We always strive to provide our Customers' with an outstanding experience and we are honored to have you as our Customer!
Buyer
I just recently purchased a used 2007ToyotaFJ. Worked with Trey Hudson sales manager and Ben Gleeson sales associate. Both extremely professional and helpful. The entire staff is awesome. Traveled from 2 hours away and would certianally do it all over again. If your in the market new or used you won’t go wrong dealing with these guys. 5 star
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gordie, Thank you for the great review! An outstanding experience is always our goal and we are honored to have you as our Customer!
