Findlay Toyota Flagstaff

Had an issue with my Mazda CX-5 while visiting our flagstaff cabin and wasn't sure what to do! There isn't a Mazda dealer in flag so my wife and I had to improvise. We ended up pulling into Findlay Toyota in the hopes they could check our battery and diagnose the problem we were having. Thank you so much Ashlee McCormack for being so helpful and having our vehicle fixed and back on the road in less than an hour! Although our permanent residence is in Phoenix, I will come to flagstaff and give Findlay Toyota first shot at selling me a new vehicle!

I just want to say Findlay toyota is hands down best dealership in Arizona. The service is impeccable through all departments. Everyone is so nice and warm. They treat you like a person not just a credit score. I will buy every vehicle I own from findlay from now on. We love our Toyotas. Richie Ferguson in service always goes above and beyond for his customers . He is an awesome guy and true asset to findlay. Service dept wouldnt be the same without him and mgr.Steve. our salesman Phil we just met recently buying our mew tundra was well informed. Very helpful. And went above and beyond to make sure we our buying experience was enjoyable. Great guy. And dealership mgr Brian came out to meet us and shake our hand. He made us feel important as customers and appreciated. Never have I ever had that happen before at a,dealership. He s an great guy. I love findlay toyota and would recommend them to everyone I know. I'd drive from the valley or Tucson to buy my vehicle from them anytime. Love you guys. Sincerely. Michael and Kelley Duvall.

You can check my comments on YELP about Findlay Toyota. I can go on and on about the communication skills and product knowledge the Dealer Principle unfortunately needs to know about. The salesman has shifted the cost price on numerous occasions during our communication and was not up front about the vehicle. He lacked the knowledge and the skills to sell Toyota's and most of all very unprofessional to say the least. Anyway, I have purchased my Toyota in Phoenix today and have saved close to $3,000.00 and also the sales tax in specific towns are way less than Flagstaff. The dealers are are willing to work with you and will compete for your Business aggressively. Take the time and go online and search the Phoenix Dealers for your best price and only purchase in the Phoenix areas. I do know it's a long drive but if you want professionalism and salesmanship and with product knowledge then make it a necessity to go down there for your new or used Toyota. I can't stress the fact about folks not purchasing from Findlay Toyota... I am hoping Robby the new car manager will contact me in reference to my experience at his dealership. The Salesman name was Ernie Cardenas..

When bringing car in for oil and tire rotation the two lady that greet you Bobby and Leslie top of the line. While walking around thinking of a new truck meet Marcus and again liked very much and as when coming back an hr. later he was busy and Payton took over and also very nice. Now when working on buying the car the service manager said if I sign now! instead of waiting to get wife here he would knock off a couple of thousands of dollar at as was said would knock off thousands not hundreds but thousands. No way should you work that way and went and got the wife. Now when got back no longer thousands but $700 instead. Felt like almost walked out as never, never should anyone ever be put in that position. That still bothers me as this policy needs to be changed! Did feel like was being cheated but bought the truck as have been a loyal Toyota owner now for years and do put on a lot of mile before trading in on my cars/trucks. This being the last truck going to buy as 66 years old and feel last one of my life time was a little disappointed by the manager and how he handled it.

Great place to go for sales or service never disappointed staff is very well trained and accommodating to get me the best deal or service needs handled

Purchased a car from out of state, was pleased when I arrived all of the numbers in my deal stayed exactly the same (I?ve had experiences where it went the other way) my new car was explained well, finance process was easy and fast. I would not hesitate to recommend working with this dealership to my friends and family.

So comfortable let me start off by saying I was not really fond with car dealer practices, until I recently purchased a vehicle from Findlay Toyota of Flagstaff AZ. The sales team, Trey and Joe shed a whole new light of sales, support and service that I have never experienced before 100% positive results. So let me back it up a little bit I traveled from Las Vegas to Flagstaff approximately 250 miles after visiting every dealer in Las Vegas getting run a around, false promises, not able to secure a 4 Runner that I wanted. I don't think the dealers in Vegas really were serious or they felt they have the market by the product. Salesman wouldn't remember your name follow up with phone calls its pretty sad here in Las Vegas so I looked online for dealers in surrounding states, I found the model 4Runner I was looking for in Flagstaff with a couple of emails and a phone call everything worked out, a few days later I was on my way to Flagstaff met the sales team, about an hour and a half later I was driving out with the 4Runner that I wanted. No problems, no hassles, no pressure these guys are serious and righteous about everything too; even after the sale! A little about me, I'm probably not the easiest to satisfy. I'm loving my new 4Runner. My experience with Findlay Toyota Flagstaff team exceeded my car purchase expectations. I hope this review is helpful to you, and you give this these guys a try. I love my 4Runner and very happy with this dealership. Joe, Trey thank you!

We have had 4 Toyotas that have been serviced almost exclusively by this dealer. Three of the 4 were even bought here! They are competent, trustworthy, and competitively priced. No reason to look for another dealer!

Steve is always a great guy when we come in. He is always helpful and knowledgeable. He always makes things right for us . He gives us outstanding service. After as I'm concerned he is a #1 employee at toyota and a irreplaceable asset to findlay toyota.

I've been trying all day to schedule an appointment for service. I have yet to actually talk to anyone other than the operator, who I finally told thanks, but transferring me to a number that never gets answered is frustrating and unacceptable. Finally got to voicemail, but 5 hours later I still haven't heard from a service advisor. There are other shops that work on Toyota's. I guess I'm going to find one of them since Findlay doesn't care about their customers.