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Findlay Toyota Flagstaff

(288 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
New (877) 864-4053 (877) 864-4053
Used (866) 414-3729 (866) 414-3729
Service (877) 864-4117 (877) 864-4117

Reviews

(288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Findlay Toyota Flagstaff from DealerRater.

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2018 4Runner SR5 Premium

Everyone involved in my purchase (Dustin Donahue, Trey Hudson, and Scott Mooney)was great! It was one of the easiest car buying experiences I have ever had. I highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, JB for your great review! We continually strive to provide every Customer with an outstanding experience. We are honored to have you as our Customer!

New 2018 4Runner SR5 Premium

I recently bought a new car from Findlay Toyota Flagstaff, and the experience was wonderful. The salesman I worked with was Ben Gleeson, and I would highly recommend speaking with him when considering purchasing a vehicle. Ben is a great guy. He is immensely knowledgeable and helped get me into the exact vehicle I wanted for a price I could afford. Everyone I worked with at Findlay Toyota was very helpful and made the whole experience pleasant. Plus, they include free car washes for life, which I’ve definitely been utilizing to keep my new car looking nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Vince, Thank you for the review! Findlay Toyota Flagstaff strives to exceed our Customer's expectations and deliver a truly outstanding sales experience. We're honored to have you as our Customer!

RDP63

We bought a used car that ended up having a lot of issues, but the team at Findlay worked really hard to correct the situation! We ended up with our beautiful Highlander.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Danielle, Thank you for the review! Findlay Toyota Flagstaff strives to exceed our Customers' expectations and deliver a truly outstanding experience. We are honored to have you as our customer!

Diego Estrada

Dustin Donahue is the man! first time purchasing a new vehicle. He was patient, proactive and above all understanding. I had been in and out of dealership for about two weeks yet I was always treated with patience and respect never pushed to commit to any purchase. In fact the entire staff was outstanding. Thank you Findlay Toyota!! -Diego Estrada

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Diego, for your review! Findlay Toyota Flagstaff strives to exceed our Customers' expectations and deliver a truly outstanding sales experience. We are honored to have you as our customer!

Incredible sales experience

Just want to say my wife and I recently had a very positive interaction with Findlay Toyota, more specifically with salesperson Dustin Donahue. We approached Dustin about purchasing a new 4Runner - he was very helpful and informative regarding the features and options available on the vehicle purchased, made sure delivery was what/when promised AND gave us a very good deal on our trade. We highly recommend Dustin if you are looking for a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review! Findlay Toyota Flagstaff strives to exceed our Customers' expectations and deliver a truly outstanding sales experience. We are honored to have you as our customer!

DO NOT BUY

terrible scam artists sell lemons. they are dishonest and do everything possible to rip you off. they lie about the vehicle the condition and even financing

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Leah. I was surprised to read your review...we don't sell lemons and we certainly don't believe in mistreating our Customers. Can you please contact me so we can discuss whatever concerns you may have? I tried to look you up in our system but it appears you haven't been to the dealership in quite a long time. We're here to help in any way we can!

Straight-forward Service

Robert Derouin was great at providing me what I needed, patient and overall straight-forward and personal service. It’s a pleasure to go to Findlay and feel personally cared for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience

Robert Derouin our sales acciosiate was very knowledgeable and made negotiating the deal pleasant he worked hard to meet all my expectations would recommend the dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Will not repair defective parts on 2018 Camry

1) Toyota has a problem with defective gas caps which leaks dust into the gas filler neck / gas tank. My 2015 Corolla had this problem (Findlay never resolved/repaired it) and the 2018 Camry I traded it in on has the same issue. The O-ring which is supposed to seal against the filler neck is obviously defective and/or mis-sized or of the wrong material composition. Findlay's Service department maintains that they are incapable of solving this problem and have referred me to Toyota Customer Service. 2) My 2018 Camry also leaks dust past the door seal(s) ONLY on the rear doors and dust is deposited on the thresholds and seat and floormats. Obviously, seals of different thickness / design / material composition would resolve this problem. AGAIN, Findlay's Service department maintains that they are incapable of solving this problem and have referred me to Toyota Customer Service. I / we own 2 other Toyotas (we only own Toyotas, currently), and neither suffer from either of the aforementioned problems, so we know Toyota is capable of correcting the problems..... I do however have serious doubt as to whether Findlay Is.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Findlay cannot / will not fix defective car.

1) Toyota has a problem with defective gas caps which leaks dust into the gas filler neck / gas tank. My 2015 Corolla had this problem (Findlay never resolved/repaired it) and the 2018 Camry I traded it in on has the same issue. The O-ring which is supposed to seal against the filler neck is obviously defective and/or mis-sized or of the wrong material composition. Findlay's Service department maintains that they are incapable of solving this problem and have referred me to Toyota Customer Service. 2) My 2018 Camry also leaks dust past the door seal(s) ONLY on the rear doors and dust is deposited on the thresholds and seat and floormats. Obviously, seals of different thickness / design / material composition would resolve this problem. AGAIN, Findlay's Service department maintains that they are incapable of solving this problem and have referred me to Toyota Customer Service. I / we own 2 other Toyotas (we only own Toyotas, currently), and neither suffer from either of the aforementioned problems, so we know Toyota is capable of correcting the problems..... I do however have serious doubt as to whether Findlay Is.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Keith, I have just read your review and want to reach out to you to learn more about your experience. Findlay Toyota Flagstaff strives to exceed our Customers' expectations, and we want you to be 100% satisfied with the service you receive from us. Would you please contact me so I can help you? Pennie Grady Customer Relations Manager Findlay Toyota Flagstaff 928-527-7318