Skip to main content

Ken Nelson Auto Group

(95 reviews)
Visit Ken Nelson Auto Group
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (815) 595-4049 (815) 595-4049
Used (815) 595-4086 (815) 595-4086
Service (815) 734-3769 (815) 734-3769

Reviews

(95 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Nelson Auto Group from DealerRater.

Want to share your experience with this dealership?

Write a review

The salesman worked with me thru text messages and

The salesman worked with me thru text messages and answered all my questions. I was apprived fir a loan quickly thru their finance dept. The salesman picked me up and drove me to dealership. I was abke to drive the vehicle then. The finance gentleman was very thorough and efficient. The experience was all very positive and I would recommend buying from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to share your experience Marsha!! We so appreciate the kind words and hope you love your 2025 Buick Encore GX!

Huge shoutout to Denny— Rick Curia is lucky to have him

Huge shoutout to Denny— Rick Curia is lucky to have him on the team! He went above and beyond to make sure everything was perfect, and honestly made my husband’s car dreams come true (I think my husband might love the new ride more than me now). The process was smooth, stress-free, and even enjoyable — which is saying something when it comes to car shopping. If you want someone who’s not only knowledgeable but also makes the experience fun, ask for Denny. You won’t regret it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good staff and very friendly and knowledgeable about

Good staff and very friendly and knowledgeable about their products, very happy with the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Morgyn Bailey is the best salesperson I have ever had to

Morgyn Bailey is the best salesperson I have ever had to deal with. I've bought many cars in my life and if they were remotely close to her personality I would have bought more. Dealing with this young lady we felt like we were buying from someone we've known for years. Very upfront, relaxed and casual. Do yourself a favor and ask for this lady when you're there. The Ken Nelson dealership should be thankful for her and proud of her. She deserves 4 of the 5 stars in this rating. THANKS Morgyn.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently had the best experience purchasing a used

I recently had the best experience purchasing a used vehicle from Ken Nelson Auto. I test drove a new arrival that hadn't had an inspection yet. Before I purchased the vehicle that day, the service department took care of the brakes and a recall item to make sure my vehicle was in its best condition for me to buy. Justin and Hope took care of the sale and loan details, and I found them to be honest, friendly, and great communicators. I even had great interactions with the individual in the parts and accessories department who took my order, called me when the accessories came in, and even carried them out to my vehicle for me. This was my first time shopping at Ken Nelson Auto, and I was highly satisfied. I know I will purchase all my future vehicles from Ken Nelson if they continue to maintain this level of excellence. We need more car dealerships like this one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was my third vehicle purchased from Ken Nelson.

This was my third vehicle purchased from Ken Nelson. The price was fair, the procedure went well, everyone was polite and professional. The sales rep, Chris Morgan, spent several months looking for a vehicle that would fit my needs. With his patience, one was found. I highly recommend Chris to anyone looking for a new or used vehicle. He did a great job finding mine. I'm happy with the purchase and driving the vehicle is quite an experience with all the new technology on it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

This was my third vehicle purchased from Ken Nelson.

This was my third vehicle purchased from Ken Nelson. The price was fair, the procedure went well, everyone was polite and professional. The sales rep, Chris Morgan, spent several months looking for a vehicle that would fit my needs. With his patience, one was found. I highly recommend Chris to anyone looking for a new or used vehicle. He did a great job finding mine. I'm happy with the purchase and driving the vehicle is quite an experience with all the new technology on it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I went to work one morning and didn’t realize I had a

I went to work one morning and didn’t realize I had a flat until I had other employees asking what my vehicle looked like. Once I confirmed it was unfortunately mine, I reached out to Ken Nelson who was able to pick up my vehicle at my work, put my spare on, take it to their shop, fix my tire (plugged and not replaced!), return my vehicle to my work and sent me an invoice to pay after I got off work. It was like it never even happened and they took care of all the hassle for me! Could have been a really bad day trying to figure that all out after a 13 hour shift. They have amazing customer service! And I didn’t even have to get a new tire! 10/10 recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Lowest Stay away from drew and this place will be a

Lowest Stay away from drew and this place will be a better place. Yells. Threatens screams like a 12 year old girl on a Temper tantrum and this needs to be known. Honest interaction. General manager Chad great guy and delegator

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Everyone at the dealership helped make the process of

Everyone at the dealership helped make the process of purchasing an out of state vehicle painless!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No