Reviews
Beautiful dealership
Bought new 2015 F150! Jason is a great salesperson. We enjoyed working with him. We went to Santa Fe Ford first, but they didn't want to let us test drive the new F150! Jason never hesitated and we ended up purchasing. Everyone should go to Rountree first!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
I had my oil changed and my tires rotated. Plus I had my vehicle cleaned (vacuumed and washed). Kelly (the service guy who assisted me) keep giving me updates on what was being done to my truck and how much longer it would be. Kelly was friendly and a great person to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pleased Customer
This dealership is very honest and personable. I've had nothing but positive experiences since buying my Lincoln MKX in 2011. They are always concerned, fair and most of all expeditious with completing any repairs if needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Person buying the car
I purchased a 2015 Lincoln MKX. The sales staff was very kind and helpful. I gave the salesman all the information they needed to do the paperwork before we were to arrive at the dealership. We took advantage of the .09% and financed $20,000 on the car. Not only was the paperwork not ready when we got there, but it took a very long time for the finance person to get the paperwork done. The finance person did not say if there was a computer problem, etc. but the wait for paperwork was a little extreme. Over all the experience was good. Love the car!
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The best of the best is at Roundtree Moore Ford.
The body shop employees were professional especially Angela and the Geico representative Ron. Great customer service and smooth transition to enterprise for rental. I am so pleased with those people who work in that body shop. They did an excellent job. I will be back in March to re-simonize the escape.Thank you for great leadership and management at Roundtree.I am happy! I will refer other to my internet salesman Jason. He is the best of the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent experience
I've bought two cars from Kaz Ford and it's been a very pleasant experience. No fuss, not pushy! I'll be back when I'm ready and I tell everyone to go talk to Kaz. Geraldine Miller
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding dealership
The service person. George Hudson was extremely nice and very attentive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate this honest feedback, Lisa. We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.
Ford F150
I purchased a 2014 F150 XLT. The staff was exceptional! Because I was driving in from Tallahassee, they stayed late on a Friday night to make the deal happen. This is my second purchase from a Rountree dealership in the past year.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the wonderful review, John! We are happy to hear that we were able to gain your trust in our business and help you into your new 2014 Ford F150 XLT!
Great Services
Staff was very professional and courteous. Service was completed in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We set high expectations for ourselves so it's gratifying to hear you had a great experience with us. At Rountree-Moore Ford Lincoln Mercury, we value our customers and we look forward to seeing you on your next visit.
Judy Pruitt
service great, wait long. Great new waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judy Pruitt, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks for your business and we hope to see you again in the future!