Reviews
did not take care of car issue i asked for.
did not take care of car issue i asked for. had to go a second time to fix it, making me not be able to go to work because of it.
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- Buying process —
- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
The service was great.
The service was great. This is my third Rave 4 and I couldn’t be happier. The people are great Thank you so much.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I highly recommended excellent service for Susan Chiavo
I highly recommended excellent service for Susan Chiavo and the mechanic who work on my truck
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service they give to me and the time to wait
Excellent service they give to me and the time to wait it’s very short
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Son muy profesionales e hicieron lo que yo necesitaba
Son muy profesionales e hicieron lo que yo necesitaba para el mantenimiento de mi carro gracias
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The price was good compared to other places.
The price was good compared to other places. Got a good deal but my new car had brake problems and the radio malfunctioned after a month of owning it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Service was excellent, my problem was addressed, updated
Service was excellent, my problem was addressed, updated the progress of repair, time for repair and service was perfect.Courteous customer service
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am grateful that the service center was able to help me
I am grateful that the service center was able to help me with my tire at the end of the day with a last minute appointment. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Customer service needs to be better as service
Customer service needs to be better as service coordinators are not consistent with their interaction with customers. Telling a customer that they’ve been busy due to the holidays is not a good response for lack of customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. Unfortunately, the service department does face a higher amount of activity during the Holiday season. It's not our intention to not be responsive during higher volume service days. It just becomes more difficult to dedicate the same amount level of attentiveness as we are accustomed to during the times the service department is most busy. We shall endeavor in the future to be more responsive with service clients. Thank you for your business!
It was very pleasantly surprised at the attention and
It was very pleasantly surprised at the attention and helpfulness from the entire staff. I recommend Toyata of Hackensack to anyone looking for a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car