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INFINITI of Norwood

(766 reviews)
Visit INFINITI of Norwood
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–4:00pm
Tuesday 9:00am–7:00pm 8:00am–4:00pm
Wednesday 9:00am–7:00pm 8:00am–4:00pm
Thursday 9:00am–7:00pm 8:00am–4:00pm
Friday 9:00am–5:00pm 8:00am–4:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 623-7464 (866) 623-7464
Used (877) 651-3719 (877) 651-3719
Service (877) 668-4539 (877) 668-4539

Reviews

(766 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Norwood from DealerRater.

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Warranty replacement parts

Brandon was awesome. He handled the issue and had my car ready just like he said it would be. It was totally covered under warranty and there were no issues with it Truly, a great experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always fantastic.

It has been an absolute pleasure working with the Norwood team. We purchased our car here and we have serviced it as well. Infiniti of Norwood is thorough and excellent at communicating what is needed. They work with you and always try to deliver the best solution based on where you are at.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service on January 12.

This was a non routine expensive visit. Hopefully the quality of work will be proven over time. Working with Brandon was excellent. He was very friendly and got me into a loaner quickly. Thank you Brandon!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Convenient

A convenient location and plenty of service times. Efficient and timely from beginning to end of service. Comfortable and pleasant environment while waiting. Friendly and knowledgeable without pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Easy to deal with and talk to

They are good people and easy to work with They listen to what you say They are right on time with service Very convenient dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick and easy

Had some strange noises. Brought the car in, they figured it out and since it was on warranty, took care of it. A quick and easy process. They do good work here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

5000 mile check

Brought my car in for a 5000 mile oil change, oil filter replacement and tire rotation. The waiting area had a television, drinks and snacks. When my car was finished, Anthony explained what was done. My car was washed and the inside wiped. It looked like it was brand new. It drives like a dream.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Exceptional service and experience

Anthony T and Kiko were very straight forward, to the point. They got me in and out and completely resolved my car issues while I relaxed and completed work in there comfortable waiting area with WiFi. I even got a complimentary blueberry muffin and got chocolate. Thanks for the great service and friendly smile. Jeffrey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent

Nigel and Branden were great. They took me in quickly they had a loaner car ready and got me out quickly as well. All the work was done correctly and I would recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Nigel in managent is second to none!

Brought my car in and following some communication barriers on my vehicle Nigel took over and made the entire process move very smoothly and worked effortlessly to make things right and get me my vehicle back and with all problems solved! He was outstanding to work with and holds true to his word! A true pleasure to do business with!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.