Reviews
Oil change
Justin was great he took care of everything made sure we had water and asked several times if we need anything to let him know
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for this review. I am thrilled that Justin was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. We always look forward to working with you again in the future! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
experienced
I loved the customer service i received from the parts and service although had had a poor experience initially with the sales department.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rio, thank you very much for your feedback. We work hard to make sure our guests have a wonderful experience and apologize if some aspects of your prior visit with us have not been up to your expectations. It was great doing business with you. We hope to see you again! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent Customer Servie
We had an excellent experience helping our daughter buy a car. Our salesperson, Omar, was great. He answered all of our questions and was very patient while we waited for our daughter to meet us when she was off work. I would definitely recommend First Kia
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Janet, thank you so much for sharing your experience with us. We strive to ensure that no question or concern goes unanswered, and it's great to know that Omar was able to show you dedicated and personalized service. We appreciate your business and please feel free to call or stop by if there is anything else we can do to help you. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, friendly staff
The overall friendly aspect with the staff. Everyone was so helpful. Helped me get an appointment quickly. Work on my car and was done in a decent time period. Only the lounge was comfortable and was relaxing to wait in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, thank you for taking the time to write this 5-star review. I am pleased that our team was able to provide you a friendly and quick service experience. Please let us know if there's anything else we can do for you. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent Customer Service
This was my first visit to the Simi Valley location. I was impressed with the customer service and how comfortable the waiting area is. They offered bottled water, tea and coffee while I waited and thoroughly explained everything I needed to have done to my car. I will be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brandi, thank you for writing about your visit with us. It great to know that our team impressed you by delivering our trademark service. We are driven to offer great customer care and we strive to provide the best service experience. Thank you for your business and we hope to see you again soon! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, friendly staff
The service staff is friendly. My car is washed after services are performed. An update was due on my car and they were able to do the update while my car was there. The lounge is comfortable with good coffee. In addition, I needed help getting Pandora to play through my phone and a salesperson was kind to help me with that as soon as my car was ready. He was enthusiastic about helping me out. This dealer looks for ways to make the service experience a "10."
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nicole, thank you for taking the time to submit this awesome feedback. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. The fact that we did that is really great to hear. Please come visit us if you need anything else, be it service or sales. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
part not ordered as promised
The friendly staff (Robin, Vince) know me and greet me by name. /fast service by the unseen, unloved, service staff. Fair prices.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ben, thank you for the compliments on behalf of our service team! They work hard to provide you with the best customer service possible, and it means a lot to us for you to leave this review. Please let us know if there is anything else we can do for you! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Happy with My New Sportage
The employees at First Kia listened to what I wanted. They didn't try to sell me something I didn't want. When I was ready to buy, I came in and they treated me like a Queen. I'd done my homework, and the process of buying my new Kia Sportage was painless. My salesman, Derrick, was extremely polite, and took his time showing me the mechanics of my car. I've leased two Kia Souls, and this was my first Kia purchase. I'm moving, and needed a reliable, comfortable vehicle for commuting. They score a huge 5***** with me, and I'll always recommend Kia vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Laura, congratulations on your new Kia Sportage and thank you for this review. It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am very happy that Derrick was here to help you and treated you with the customer service we know you deserve. Thank you again and we always look forward to working with you again in the future! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
new car
Omar was professional and easy to work with .He was not aggressive and made buying a new car that much easier .I recommend dealing with him when you go to Simi Valley Kia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review your experience! Omar is a valued member of the First Kia of Simi Valley team and we're so proud to learn of your time spent with him. Please keep us in mind for future auto needs. Have fun driving! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great service by salesman Omar
Good communication skills with "Omar" the sales man who was professional .He explained and demonstrated the options on the vehicle .He was courteous and represented his companyp professionally .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gilbert, thank you so much for taking the time to write this review. Omar is a valued member of our team and it's a delight to know that he has helped to proudly represent our dealership. I am glad to hear your positive experience with us and if you have any questions or concerns, please do not hesitate to come see us. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005