Reviews
Great service! No problems.
The Service Advisor, Justin Goldenberg, was extremely friendly, professional and helpful. Offerred me a beverage for my wait, answered my questions and provided some useful information. Great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pamela, thank you for providing us with feedback regarding your recent visit. Justin is an excellent service advisor and we're very happy to hear that he was there to provide you with great service. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
BEST Dealership!
Service people are friendly and always greet with a smile. They take the time to really get to know their customers. Robyn ALWAYS remembers my name and asks about my kids, also by name. BRAVO!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melissa, it is very kind of you to write us such a great review. We aim to satisfy every guest that comes in the door, and the fact that we did that is really great to hear. I will be sure to pass along your kind words to the team and we look forward to seeing you again. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service with a Smile!
My Service Advisor Robyn is great to work with, she is extremely helpful and friendly. The Shuttle Driver Christopher was also very nice and I enjoyed his company on the shuttle trip.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, we would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Robyn and Christopher at First Kia of Simi Valley were able to provide you with great experience! We really appreciate this feedback and I'll be certain to share it with them. Thank you and let us know if there's anything else we can do for you! Also, be sure to follow us on Facebook and Twitter for dealer news and specials. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome!
Love my new car! Everyone was friendly and helped me, thank you! You all ROCK! Ask for Cory. Love my car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tobie, thank you for this great feedback! We're thrilled to hear that we could make your car shopping experience so wonderful! Congrats on your new car! We appreciate your business and don't hesitate to contact us if there's anything else we can do for you. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
First Kia
My sales person Corey Pickett was knowledgeable, helpful, and extremely pleasant to work worth. He worked hard to make the deals happen. Great initiative....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Reliable and timely service!
First Kia Simi Valley service center is very reliable and that's why I always bring my Kia there! The service is quick and I am always being updated on my car either by email or phone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chelsea, we appreciate your kind words. We feel our service department is one of the things that makes First Kia of Simi Valley special. Reviews like yours help us to make sure that we're meeting the needs of our customers, and we're glad to hear that you were pleased with your visit. Thank you for your loyal business and we look forward to seeing you for your next service appointment! Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
BEST car buying experience EVER!!!
I was treated like a family member!! Benjamin Villalpando and George Cady are THE best! I will recommend this dealership to ANYONE in the market for a car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jenn, thank you so much for taking the time to write this review! Our entire team is focused on providing top-notch customer service, and I'm very pleased that your visit with us mirrored our efforts. Ill be certain to pass along your compliments to Benjamin and George as well. We appreciate your recommendation and look forward to working with you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and specials. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
I was in and out with my new Kia in 3 hours, I have never spent less than 5 hours at a car dealer. My salesman Omar was extremely helpful and thoroughly explained all the features on my new car
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kristine, congratulations on your new car! It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork, and I'm very pleased that your visit with us mirrored our efforts. I'll be sure to pass along your kind words to Omar as well. We appreciate your business and look forward to working with you again in the future. In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and specials. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
I was treated with courtesy and friendliness from the very moment I walked into the part and service department. The two young men, German, and Justin, were more than helpful and did all they could to expedite the service I needed, which was simply to get another remote and two extra keys for my Sedona. Especially given the fact that I know you've been understaffed of late, I have to use the word, "superbly" for the way I was served by those two young men.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that you were so pleased with the service you received during your recent visit. I'll be sure to pass along your compliments to German and Justin as well. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
OMAR THE MAGNIFICENT
I loved that Omar was so helpful and patient with my specific situation. I was literally in and out with a certified used car that was practically everything I needed and more.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this stellar review, Daisy! We're so happy to hear Omar was so helpful throughout the car-buying process. It's fantastic to know you drove home the car you are in love with! We appreciate your business, and we look forward to seeing you again in the future. Congratulations on your new car! Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005