Reviews
Service
You heard my concerns. Answered my questions and handled all the needed work in a good pace. I came to you with need of diagnostic checks for multiple concerns after a water main break caused hidden problems. I did not want to drive a vehicle that was showing electrical malfunctions. I take warning lights seriously. I have always had excellent maintenance and great service from First Kia. I drove away feeling confident that my vehicle was safe and operating at its best once again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cynthia, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. We look forward to your next visit! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Amazing staff
Staff made me feel like I mattered. Very pleasant and personal. Very clean and accommodates their clients/customers like no other. Better than the big name dealers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Antoinette, thank you for sharing your feedback. I am happy to hear that you were pleased with our customer service and facilities. Please don't hesitate to contact me or visit us if you need anything else. Take care! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Customer satisfaction
The lot had exactly what I was looking for, and thanks to the knowledge and expertise of the sales team, I was able to find the car for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Benjamin, thank you for sharing your experience with us. We always do our best to make sure all of our customers leave with the right vehicle, and I am happy that you're enjoying yours. I will share this with our team and we look forward to seeing you again in the future! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent Service!!!
The service attendant was helpful and polite. They shuttled me back to work and picked me up when my car was ready. This is excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Luis, thank you for leaving us this great review. We are pleased to hear that you were satisfied with the shuttle we provided and the service you received from us. We hope that this experience encourages you to return to us for any future auto needs. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Good service
This service was just a oil change. i liked the free car wash and the shuttle that took me home so i didn't have wait for the car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the service you received from us. If there is anything more that we can do please come back and see us again. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Customer Service
Debbie and Robin were extremely helpful. They informed me that my problem was a warranty item but a part needed to be ordered. I am bringing the car back tonight to have it installed tomorrow.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donna, we really appreciate you for leaving us this review. I am very happy to hear that Debbie and Robin were so helpful during your visit to our dealership. At First Kia of Simi Valley, we value our customers and we look forward to seeing you on your next visit. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Employee was very nice and the service I needed on my car was completed in a fast and timely manner
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brianna, thank you for taking the time to share your experience. I am pleased to hear that our service team completed the service in a timely manner. We appreciate your business and hope you'll keep in touch for your future car needs. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Quick Service
I explained that I had to go out of town later in the afternoon and the service department expedited my work order to be sure I was home in plenty of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Henry! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We look forward to working with you again in the future! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome dealership!
Eian Yarborough was great! He really connected with not only me, but my 16 year old son who was in the market for his first car. Very knowledgeable about the product. The sales managers really worked with me as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lynn, we really appreciate your kind words. We are grateful that you chose to come to our dealership. It is wonderful to hear that Eian was able to provide you and your son such a great experience. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Happy Kia Owner
When I went in for my oil change I was informed about my 15,000 mile service that I had overlooked and they were able to accomplish this task in less than the time anticipated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Frances, thanks for your review. It is wonderful to hear that your service went so well. We strive to provide our customers with timely, yet efficient service. Thank you so much for your business and we hope to see you again soon! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005