Reviews
All my service appointments are great experiences
Robyn and Justin in the service department are the best! They are one of the reasons I keep coming back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, thank you for this nice review. We love hearing such fantastic stories from our guests, and we're pleased that you have always had such great experiences with Robyn and Justin. Feel free to give us a call or stop by again anytime. We're honored to have you as part of the First Kia of Simi Valley family. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Simi Kia Service
The service advisor was very helpful and knowledgeable and friendly. My car got washed, and the service advisor brought me a bottle of water while I waited. I also got a ride to work by a friendly driver.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michelle, thank you for writing about your visit with us! I am happy to hear that our staff was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Try First Kia Service, great job!
I like how Robyn tries to do my work order in a way that saves me money. I was using a mailer coupon but wanted to add synthetic oil as part of my service. She put the items on separate and saved me a few dollars. Nice. And I always get great service from the Simi Valley staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Evan, thank you for taking the time to review your experience! Robyn is a valued member of the First Kia of Simi Valley team and we're so proud to learn of your time spent with her. We appreciate your loyal business and keep us in mind for future auto needs! Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great experience
Michael and Derrick were extremely professional. I went and originally saw Derrick and he was very patient in answering my questions and taking me on a test drive in a couple cars. He was not pushy, as I made it very clear that I was not ready to buy that day. I then came back over the weekend and saw Michael who was extremely professional and efficient in getting the deal done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Erin, thanks for this great review! We make sure that all of our employees are professional and knowledgeable, and I am happy to hear that the time spent with Michael and Derrick was a pleasing experience. Congratulations on your new car! Please keep us updated if there's anything else we can do for you. Also, check us out on Facebook and Twitter for dealer news and specials. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service, Friendly Staff, Efficient
Everyone was very helpful, friendly and answered all of our questions. I would definitely recommend this company to a friend or relative.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Judith, thank you for your great feedback. At First Kia of Simi Valley, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that our team was able to show you dedicated and personalized service. We look forward to assisting you with your future sales and service needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great service
Everyone at 1st Kia was friendly and knowledgeable. The service appointment was completed on time and there were no surprises.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Keith for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, location is great.
The service people treated us courtesy and respected our waiting and appointment time. The maintenance service was quick and thorough. The service technician explained everything to us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lynn, we sincerely appreciate your feedback. Each employee is a valued member of the First Kia of Simi Valley team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
car service
Someone didn't put me down for the appointment, got right in anyways, it doesn't take a long time to wait, I always waited a long time with my Chrysler.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marirose, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing First Kia of Simi Valley for your vehicle needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
excellent service
Derrick was very upfront on pricing and terms/conditions. Finance explained the breakdown of the expenses so I could understand everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kaitlyn, thank you for stopping by to leave this incredible review. I'm happy that Derrick assisted you in such a detailed and customized manner. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, no pressure!
Chuck was a great salesman. He was polite and not pushy. He made sure to tell us all of our options without pressuring us at all. He was quick and efficient and honored our time when it was time for the application process. This was the most pleasant car buying experience I have ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cira, congratulations on your new vehicle! Chuck is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to him and all of us hope to see you again when the time comes to service your new car. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005