Reviews
Excellent service with the friendliest people.
Talking with the people there I know, and knowing I can wait with a cup of coffee with a donut at the waiting room.. I also went to have someone show me the new 2015 Kia Forte EX I plan to buy in the near future. My favorite place to be to get my car serviced. Thank you all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, thank you for your kind words. We feel our service department is what makes First Kia of Simi Valley special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next sales or service needs! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
1st kia
Very informative and very helpful. The process was easy and they made you feel welcomed. They provide very specific details. Any question you have they will answer and explain.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alida, thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We strive to ensure that no question or concern goes unanswered and it's encouraging to know that our team was able to show you dedicated and personalized service. If you have any further needs, please come back to see us. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service friendly personell clean facilitie
Very friendly staff; careful note-taking of the symptoms I was describing about the vehicle; timely delivery of the vehicle; excellent work performed on the vehicle - the vehicle feels positively better, more composed, "more together" on the road - a.k.a. some annoying small source of rattling over certain bumps at certain low speeds has been identified and resolved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lawrence, thank you for your kind words. We feel our service department is what makes First Kia of Simi Valley special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. Thank you for continually choosing us for your vehicle needs. We look forward to seeing you for your next service appointment! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Ric was very nice and made the car buying experience less stressful, all questions and concerns that I had he was able to answer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, congratulations on your new vehicle! I am happy to hear you are enjoying your purchase. At First Kia of Simi Valley, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that Rick was able to show you dedicated and personalized service. We look forward to working with you for your next servicing needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
First Kia of Simi - Really good!
Friendly service people, fresh donuts in the customer bunker out back, quick service, they washed my car...did I mention the fresh donuts?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Bob. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Two Dollar bill
Very helpful service personnel and you were having a 3 day sale & I was encouraged to have lunch on you. I was hungry as I hadn't ate as yet & it surprised me as I wasn't buying a new car & was having my new car only serviced. I gave the Chef young man a $2 Bill for good luck. Best two dollar lunch I ever had! Thanks, Mike
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elliot, thank you for the feedback! We are happy to hear of your positive experience at First Kia of Simi Valley, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
nice car buying experience.
i had a very nice sales man,there was no pressure,and gave me a peace of mind just knowing that i can always call if i have any questions,he will try to help the best as can,& that is very nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ana, thank you for taking the time to write about your experience. It is magnificent to know that our team was able to provide you with the pressure-free and knowledgeable service that First Kia of Simi Valley is known for. Please feel free to call or stop by if there is anything else we can do to help you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great service, no pressure, very willing to work.
It was very pleasant, didn't feel pressured, they helped as much as possible in every way. Would recommend to everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amey, thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
reg servicing, oil & filter change,tires pressure
Service department is ezee peezee..very efficient staff. It is always nice to drive away with a CLEAN car, too! Been going there for many years, and plan to continue. Thanks for asking!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeannette, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our team assisted you in such a detailed and customized manner. Give us a call if you have any further questions. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Comfortable, clean, great service and food
I came to just look at cars, however, ended up buying one. I loved that it wasn't a hard sale pitch. I bought the car from Chuck, the best salesman ever. He took his time, and I ended up staying at Kia for 7 hours. He didn't care about the time and made sure I understood everything about the car. He helped me clean out my trade in also.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Diane, we appreciate you taking time to leave us a great review! We are pleased to know that Chuck did a great job in assisting you in your purchase. He is truly a great asset to our team. Congratulations on your new vehicle! If there is anything else we can do for you please don't hesitate to give us a call! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005