Reviews
Fast service, on time
The service was fast and the car was finished on time as promised. The staff was knowledgeable and friendly. The coffee and doughnuts in the lounge were good, too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Andrew! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. We are very happy that we completed your service quickly. Thank you again and we look forward to seeing you again! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent Service
I have loved First Kia since I first owned a Sedona years back. Then I bought another make of car, so I didn't go there. When I now bought my Sorrento, one of the things that made me buy it was knowing how amazing the service dept was at First Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol, thank you for your kind words. We feel our service department is what First Kia of Simi Valley special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome experience
Derrick was amazing and all the employees! So quick and efficient I would recommend this Kia to any and all. Thank You!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Maureen, thank you for the awesome feedback! Derrick is indeed a great asset to our team. We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent customer service
Vince in the Service Department is very helpful and on top of things. He provides great customer service. I will definetly bring my car back for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your nice review, Mark! I'm very happy to hear that Vince was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great customer service!
Great customer service; happy employees. Good, no, GREAT communication. They went above and beyond to let me know what was happening with my car during the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are honored to hear that your experience with us has been very efficient! Customer input plays an important part in making our service the best it can be. Your feedback confirms that our goal of providing quality customer service was achieved during your visit. If you need further assistance, then be sure to let us know. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
I absolutely love Robyn and Debbie in the service department. They are amazingly friendly but never overbearing. They always have everything handled, and are incredibly efficient. In a time where customer service seems sorely lacking, it is a welcome relief to have people like Robyn and Debbie providing an incredible service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are honored to hear that your service visit to First Kia of Simi Valley went so well! We are very happy that Robyn and Debbie were there to accommodate your needs and treated you with the customer service we know you deserve. We appreciate your business and hopefully we get to see you again! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great service and care
We were very well taken care of. The car was inspected and the problems were told to us and fix. It gives us peace of mind.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At First Kia of Simi Valley, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Beautitful
Benjamin knows how to treat customers. Also Johnny also treat customers like we are a big happy family . This is my third car that I have bought from them
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your support, Kerry. Glad we made it a pleasant experience for you. I will be sure to pass this along to Benjamin and Johnny. We look forward to maintaining our new relationship through scheduled maintenance's & future needs. We appreciate you. Enjoy your new car. Don't forget to like us on Facebook & follow us on Twitter! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
3rd Purchase from 1st Kia
The experience was very calm; I did not feel pressured; Sid helped me to try and find a local accessible installer in Simi (couldn't find one). I came in knowing what I wanted; just needed to know if the vehicle could accommodate a wheelchair lift and to make the deal...best car buying experience I've ever had!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carolyn, thank you for leaving your feedback. We are very happy that we were able to fulfill your needs, and that you enjoyed working with Sid. At First Kia of Simi Valley, our goal is to provide knowledgeable assistance without being pushy. We are glad that we succeeded in this goal with you. Feel free to stop by again anytime you have questions. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service at First Kia!!
Excellent service from Robyn Evans and Debbie. Car was checked in quickly. Service was completed when promised. I was contacted upon completion of service. Car was washed. Payment and checkout was processed quickly and car was released to me shortly after.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to let us know how we are doing. It is a point of pride that we do everything we can to support our customers during their time at our dealership. We strive to offer you, and the rest of our customers, the best customer service possible. We are happy to hear that you were so pleased with the service you received from Robyn and Debbie. We are always glad to help, so if you have any questions, just let us know. To stay up to date on our current news and information, remember to check out our Google+ page and Twitter feed for exclusive deals and updates from the dealership. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005